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Job Description

We are seeking a skilled ServiceNow Business Analyst who possesses a balance of platform technical knowledge and business acumen, with expertise in Governance, Risk, and Compliance (GRC) and other product modules (SPM, ITSM, etc.). The successful candidate will play a crucial part in helping our customers explore the platform product lines and design solutions that meet their specific business requirements. This role requires strong analytical skills, good knowledge of ServiceNow GRC and other modules (SPM, ITSM, etc.), and the ability to collaborate with cross-functional teams to deliver impactful solutions.

Key Responsibilities

• Conduct workshops, training sessions, and demos to educate stakeholders on ServiceNow capabilities and drive user adoption.

• Collaborate with stakeholders to elicit, document, and analyze business requirements for GRC (e.g., Risk Management, Policy and Compliance, Audit Management), SPM and ITSM processes.

• Translate business needs into detailed functional and technical requirements, ensuring alignment with organizational objectives.

• Analyze and determine solutions in collaboration with solution architects and product management teams.

• Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.

• Create design documents, user stories, and requirements tracker for ServiceNow modules.

• Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.

• Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the "5 Whys" technique.

• Act as a liaison between business units, IT teams, and external vendors to ensure clear communication and alignment on project goals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 6 yrs experience

- Bachelor's Degree

• Demonstrated experience as a Business Analyst in ServiceNow or similar platforms.

• Strong technical knowledge of the ServiceNow platform and its modules.

• Excellent understanding of business processes and ability to translate them into technical solutions.

• Proven ability to run workshops and meetings to gather requirements.

• Strong analytical and problem-solving skills.

• Exceptional written and verbal communication skills

• Ability to work collaboratively with cross-functional teams.

• Detail-oriented with excellent organizational skills.

• Strong business acumen and the ability to understand and address customer needs.