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Job Description

The Director of Service is responsible for leading and managing the company’s field service division, which provides maintenance, repair, and compliance services for petroleum equipment systems. Reporting to the Vice President of Construction & Service (or COO), the Director oversees service managers, dispatch, and field technicians to ensure high-quality, safe, and profitable service delivery. This role requires strong technical knowledge, operational discipline, and customer-oriented leadership to position the company as a trusted service partner in the petroleum industry.

KEY RESONSIBILTIES:

• Service Operations Leadership

o Direct day-to-day operations of the service division, including scheduling, dispatch, and field activities.

o Ensure service requests, preventive maintenance programs, and emergency calls are completed safely, on time, and within budget.

o Establish and maintain service standards, KPIs, and reporting metrics (response times, first-time fix rates, customer satisfaction).

o Implement and oversee use of service management systems (e.g., ERP/dispatch software, mobile workforce tools).

• Team Leadership & Development

o Lead, coach, and develop service managers, coordinators, and field technicians.

o Drive workforce certification and training programs (ICC, OEM certifications, safety training).

o Foster a culture of accountability, safety, and continuous improvement.

o Oversee staffing, workforce planning, and succession development within the service team.

• Financial & Business Performance

o Manage P&L for the service division, including labor utilization, service margins, and contract profitability.

o Support growth of recurring service revenue through maintenance agreements, compliance testing, and value-added services.

o Monitor and control costs, resource allocation, and operational efficiency.

o Partner with finance to deliver accurate forecasts and budgets.

• Customer & Partner Management

o Ensure high levels of customer satisfaction by resolving escalated service issues and maintaining proactive client communication.

o Build and maintain relationships with key clients, OEMs, and regulatory inspectors.

o Support sales and business development teams in securing and retaining service contracts.

o Represent the service division at customer meetings, trade shows, and industry events.

• Compliance & Risk Management

o Ensure full compliance with safety standards (OSHA, state fire marshal, EPA, AQMD) and company policies.

o Lead regular safety audits, field inspections, and compliance reporting.

o Manage warranty and OEM service obligations in partnership with manufacturers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proven leadership experience in service operations within the petroleum equipment, industrial

services, or construction industry.

• Strong technical knowledge of fueling systems, UST/AST, dispensers, POS systems, and

environmental compliance equipment.

• Track record of managing large service teams and delivering profitable results.

• Proficiency in ERP/service management systems and KPI tracking.

• Excellent communication, leadership, and problem-solving skills.

• Bachelor’s degree in Business, Engineering, Construction Management, or related field (or

equivalent experience).