"Alerted.org

Job Description

The Business Systems Analyst (BSA) II will be a pivotal member of the IT Retail & Supply Chain teams, responsible for driving the vision, strategy, and operational excellence of our retail solutions. This role will lead efforts in process definition, requirements gathering, and analysis with a strong focus on improving customer experience, increasing in-store productivity, and supporting aggressive business expansion through organic and acquired growth.

The BSA II will champion a product/service operating model approach, ensuring that retail operational initiatives and solutions align with strategic business objectives and deliver measurable value.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Educational/Experience Requirements:

• Bachelor’s degree preferred.

• PMI Professional in Business Analysis (PMI-PBA) or equivalent preferred.

• A minimum of four (4) or more years of demonstrated experience in business analysis, with a strong preference for experience in Supply Chain functions and/or automotive services.

• Functional experience in retail systems (POS, inventory, CRM, etc.) is a significant plus.

Required Technical Skills/Knowledge:

• Technical writing (issue discussion documents, business cases, project charters) with an ability to articulate complex retail business and technical concepts clearly.

• Ability to work independently, taking initiative to drive strategic retail initiatives.

• Ability to communicate effectively with internal resources at various levels (SMEs to C-suite) within a large retail organization.

• Ability to work effectively in a collaborative environment, fostering cross-functional partnerships to achieve retail objectives.

• Advanced requirements gathering skills for elicitation, modeling, analysis, validation, verification, and facilitation, specifically within a retail context.

• Strong project delivery skills that include stakeholder alignment, cross-team collaboration, consensus gathering, project execution, acceptance and evaluation criteria definition, and metrics tracking for retail solutions.

• Ability to maintain and update process documentation and process models, ensuring accuracy and relevance for retail operations.

• Ability to collaborate with business unit stakeholders and subject matter experts to gather business requirements, document processes, and optimize business transition planning for new retail solutions.

Must have ability to complete process definitions, requirements gathering, and analysis necessary to identify and understand business needs as part of assignments, with a strategic mindset towards retail growth. General Knowledge and Abilities:

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to dissect complex retail challenges and propose innovative solutions.

• Collaboration: Lead and participate in discussions and working sessions to share ideas, listen, and come to consensus, and when necessary, drive the team to decision, especially in a dynamic retail environment.

• Communication: Ability to communicate technical and non-technical/complex information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances and understandable to wide audiences; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions.

• Confidentiality: Ability to work confidently, effectively, and with discretion with all staff levels.

• Flexibility: Willingness to work in an ever-changing environment with the ability to positively adapt to organizational, process, and technology changes, particularly in a rapidly expanding retail landscape.

• Initiative: Ability to work effectively with moderate supervision with proven ability to execute medium/high complexity and diversity of work assignments, proactively identifying opportunities for retail improvement.

• Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty, managing multiple retail initiatives concurrently.

• Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management.

• Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations, ensuring high satisfaction for retail business partners.

Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers. This includes cooperating, being supportive of others, willingly helping others, considering others’ ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities and the professionalism to collaborate cross-functionally across IT and retail operations.