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All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Shift** : Monday- Friday Full time 8am-5pm

**Job Location** : Altamonte Springs, FL

The role you will contribute:

The Director of Business Operations is responsible for facilitating operational initiatives for Physician Enterprise to drive improved performance through action plans and education. This position helps medical groups deliver results by collaborating with executive leadership and facilitating various projects and improvement initiatives. Additionally, this role requires a strong working knowledge of data interpretation, training, education, and leader/provider coaching. In addition, this position leverages healthcare management experience in a physician practice/office setting to develop and implement medical group initiatives. Utilizes strategic and operational knowledge to maximize departmental performance and support organizational goals.

The value you will bring to the team:

+ Develops strategic planning, education, and accountability tools to standardize operational workflows across 1000 practice locations.

+ Collaborates with executive leadership to identify and implement strategies that improve performance and efficiency.

+ Provides consultative and facilitation support for large-scale projects impacting medical group locations.

+ Designs and develops role-specific training procedures and programs using various learning methodologies.

+ Creates training tools and multiplatform content to support large-scale operational, technical, and cultural changes.

+ Partners with resources from human resources, consumer experience, marketing/brand, communications, AIT, regulatory and clinical teams to achieve successful project completion.

+ Ensures compliance with regulatory and organizational standards in all training and operational initiatives.

+ Monitors and evaluates the effectiveness of training programs, workflows, and processes and makes necessary adjustments.

+ Coaches, guides, and mentors leaders and team members on the deployment of project deliverables.

+ Leads a team to develop and deliver training programs to providers and team members.

+ Other duties as assigned.

The expertise and experiences you'll need to succeed:

Masters Degree in business, healthcare or related field

10 healthcare related experience

2 training team leadership experience

Experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve

Demonstrates strong communication, organization, and follow-through skills in managing engagement improvement initiatives, projects and programs

Strong project management skillset

Strong consultant skillset, with the ability to influence all levels in the organization

Exhibits excellent complex analytical and change management skills

Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions

Self-directed with strong organizational and team-building skills

Strong interpersonal skills and an ability to interface effectively with physicians/apps, nursing, non-clinical and executive leadership

Strong knowledge of Patient Experience, Physician/APP Engagement and Employee Engagement best practices, and how best to integrate within the enterprise

Solid knowledge of statistical concepts and the survey process

Expertise in effective methods of education and adult learning practices

Vendor management skills to direct the work of our vendor partners throughout our enterprise

Able to develop concise, effective and succinct presentations

Strong public presentation skills, with a demonstrated track record of speaking

Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work

Proficiency in Microsoft Office Suite

Demonstrated history of leading and/or influence strong improvement results in patient experience, physician/app engagement, and/or employee engagement

Preferred Qualifications:

Experience using Press Ganey reporting tools

Lean Bronze Certification

Six Sigma

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Physician Services

**Organization:** AdventHealth Corporate

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25045226

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.