• Customer Care Representative, RN - Contact Center

    Hawaii Pacific Health (Honolulu, HI)


    Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

     

    For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

     

    If you are friendly, considerate and enjoy working with people, you could be a Registered Nurse Customer Care Representative in our Contact Center. In this role, you will provide general health information, immediate first aid instructions, and referrals to callers. We are looking for someone who pays attention to detail and information management and shares our commitment to delivering the highest quality health care to Hawai'i's people.

     

    **Location:** First Insurance Center

    **Work Schedule:** Day - 8 Hours

    **Work Type:** Full Time Regular

    **FTE:** 1.000000

    **Bargaining Unit:** Non-Bargaining

    **Exempt:** No

    **Req ID** 30163

    **Pay Range:** 49.21 - 61.51 USD per hour

    **Category:** Nursing

    **Minimum Qualifications:** Current Hawai'i RN license. Two (2) years broad based nursing experience.

    **Preferred Qualifications:** Bachelor's degree in nursing or related field.

     

    EOE/AA/Disabled/Vets

     

    Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.