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15562BR

FTE: 0.0

Shift: Weekends, 7:30a-4:30p. Earns additional $2.25/hr weekend differential.

Compensation: $18.32+

Hours Per Week: 0-16

Weekends: Yes

Per Diem Non-Benefit Eligible

Shift: As needed, weekends 7:30a-4:30p.

The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.

This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.

This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – Meriter Clinics.

In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Visit  https://dayinthelife.unitypoint.org/  to hear more from our team members about why UnityPoint Health is a great place to work.

Required Qualifications:

+ High School or Vocational School graduate

+ Ability to demonstrate strong customer service skills.

+ Ability to effectively enter information into a variety of computer programs.

+ Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

+ Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds

EEO/M/F/D/V