• Change Management Lead

    IBM (Washington, DC)


    Introduction

    A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

     

    You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

     

    Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

    Your role and responsibilities

    The Change Management Lead is responsible for driving initiatives that enable successful adoption of new processes and assess their capabilities. The role will focus on the development and journey mapping to understand stakeholder needs and experiences.This role requires the ability to communicate complex concepts clearly and effectively and apply agile methodologies.

    Required technical and professional expertise

    * Persona development and journey mapping

    * Change Impact Workshop experience

    * Multi-media communication development and learning experience design

    * Continuous engagement and feedback loop design (including facilitating Change Champion Network)

    * Stakeholder management skills

    * People management skills

    * Direct change management lead experience

    * Scrum Master

    * JIRA

    * Adobe Captivate and Camtasia

    * AI

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.