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Job Description

The salary for this position starts at $16.80 - $22.40 hourly. We take into consideration an individual’s background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

In-Person Attendance Requirement: This position requires the ability to attend in-person meetings on a regular basis - including weekly, monthly, and frequently on short notice. Candidates must be located within reasonable commuting distance and able to adjust their schedule as needed to support in-person collaboration.

In-person training is required. Typically 2 weeks.

1. Job Summary:

The Customer Account Specialist supports the YMCA’s mission by guiding members, participant families and team members on the billing process. They are responsible for importing and exporting data from our point of sales systems which may include but is not limited to billing, providing reports, managing accounts receivables and communicating with third party billing. The incumbent also maintains records, files and cash receipts; prepares daily deposits, documents and reports; communicates with members, participants, and team members; and other general office work.

2. Essential Functions:

+ Provide premier customer service to members, participants, and YMCA team members.

+ Provide reports and administrative support to branch, department, or program area and build and maintain positive relationships with team members and participants families.

+ Manage accounts receivables for the Association.

+ Act as liaison with county and other third party agencies for all child care programs and camps.

+ Prepare and supply administrative and financial reporting.

+ Process Personal Pricing (financial assistance) for child care families by supporting our mission to those in need.

3. Relationships:

This position reports to the Accounts Billing and Receivable Manager or Customer Account Team Lead. The incumbent interacts regularly with members, participants, and team members. The incumbent has no budgetary or supervisory responsibilities.

4. Qualifications:

Required:

+ Minimum of two (2) years customer service experience

+ Demonstrated data processing skills

+ Ability to work independently and multi-task

+ Ability to process a large volume of work

+ Knowledge and skills in Microsoft Office, Word, Excel, and Outlook

+ Must be organized and have strong attention to detail

+ Ability to communicate with a diverse customer population

+ Excellent written and interpersonal communication skills

+ Ability to make decisions, set priorities, and work as a team

+ Ability to work with complex accounts and highly confidential information

+ Ability to work effectively in a fast paced, deadline driven environment

Preferred:

+ Bilingual (Spanish, Russian, Somali and Hmong)

+ Experience working with county/third party agencies

+ Experience with web site administration

+ Accounts Receivable experience

5. Work Conditions:

+ Must be able to work on a computer for extended periods of time.

+ Must be able to travel locally for occasional meetings.

+ This role routinely uses standard office equipment such as computers, phones and photocopiers.

+ While performing the duties of this job, the employee is regularly required to talk or hear.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Customer Service Center Director or their representatives in completing projects or performing duties deemed necessary for the branch or Association success.

Requirements