• IT Support Technician - MAC

    US Tech Solutions (Mesa, AZ)


    Duration: 12+ months Contract to Hire

    Job Description:

    Specific IT onsite support hours:

    Monday - Friday - 08:00am – 5:00pm MST (1 hour lunch)

    Responsibility:

    Provide Services which include but are not limited to:

    + Address personal computer (“PC”) issues, hardware or software

    + Operating System (“OS”) performance, updates, configurations

    + Password reset, system update

    + Hardware check - hard drive, liquid crystal display (“LCD”), universal serial bus (“USB”) and other personal computer (“PC”) components.

    + **MAC support – OS and Apps (important skill for this role).**

    + Wireless issue or network problems

    + Address profile issues or configurations and restoration of windows profiles, install additional

    + applications that need to be configured with profiles

    + Address wireless certificates for Workstations

    + Install wireless certificates for Workstations and tablets with Customer valid identity and password

    + Approved peripherals such as webcams and other USB devices will be supported as required

    + Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock

    + Distribute accessories/peripherals that the Customer can purchase through Customer’s Service

    + Recipient.

    + Remediation of Incidents affecting End Users after pushes/packaging that are not client owned/supported applications

    + Support Service Request(s). Centralized pickup point for End User devices

    + If the Service Request assets were built by the standard support team the Service Ticket will be billed per the Agreement

    + Coordinate the deployment of loaner PCs with the base load if this option was selected by the Customer. Loaner PCs are Customer billed End User devices

    + Loaner PCs or assets will be returned, repaired, wiped, and put into the Customer’s loaner pool

    + Provide up to 1 hour of labor for a Project coordinator for weekly labor monitoring

    + Support key information technology (“IT”) functions

    Education:

    + High School Diploma or above.

    About US Tech Solutions:

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .

     

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.