• Customer Service Representative II

    Cadrex (Agawam, MA)


    Customer Service Representative II

     

    Agawam, MA (http://maps.google.com/maps?q=59+Gen+Creighton+West+Abrams+D+Agawam+MA+USA+01001)

     

    Job Type

     

    Full-time

    Description

    OVERVIEW

    Cadrex is searching for a Customer Service Representative II who will manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as a primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow-up, with increasing independence and accountability.

    KEY RESPONSIBILITIES

    + Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information

    + Communicate with customers regarding order confirmations, lead times, and delivery updates

    + Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met

    + Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs

    + Escalates more complex issues to senior representatives or supervisors

    + Maintains up-to-date customer records, order files, and tracking reports

    + Participates in team meetings and shares feedback for process improvement

    + Supports inventory management for assigned customers when required

    Requirements

    PREFERRED QUALIFICATIONS

    + 1+ years of experience in customer service, preferably in a manufacturing or B2B environment preferred

    + Strong organizational and communication skills

    + Detail-oriented with the ability to manage multiple orders simultaneously

    + Proficient with Microsoft Office and ERP systems

    + Demonstrated ability to resolve routine issues independently

    EDUCATION

    + High School Diploma

    LOCATION

    + Onsite

    SCHEDULE

    + M-F

    WORK ENVIRONMENT

    + While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.

    PHYSICAL DEMANDS

    + While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

     

    CADREX’S CORE VALUES

     

    + Safety first, rising to the challenge, collaboration, accountability, and doing the right thing

    TOTAL COMPENSATION INCLUDES

    + Health/dental/vision coverage

    + Employer-paid and supplemental life insurance

    + Short- and long-term disability insurance

    + Generous paid time off and holiday pay

    + Monthly remote work stipend (for remote employees who qualify)

    + 401(k) investment plan, with an employer match of up to 4%

    + Education support program

    + Safety eyeglasses/shoe reimbursement

    + Referral bonuses

    + Bonus plan for all full-time employees

    ABOUT US

    CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, CADREX offers numerous in-house manufacturing capabilities, including laser cutting, sheet metal fabrication, complex assembly, CNC punching, CNC machining, forming, robotic welding, stamping, fastener insertion, and tool and die manufacturing, to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production. For more information, visit www.cadrex.com.

     

    Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Salary Description

    $21 - $26 / hr