• Account Manager

    Arvato Bertelsmann (Ontario, CA)


    Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution, and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control, and growth. YOUR TASKS

     

    * Act as key client contact and build strong working relations with decision makers

    * Ensure SLAs are met and monitored per contractual agreement

    * Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing, and rewarding

    * Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process

    * Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business

    * Lead new process development and continuous improvement throughout the supply chain to meet quality standards

    * Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations

    YOUR PROFILE

    * Bachelor's degree in Supply Chain Management or Business (or comparable work experience)

    * Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management in a Supply Chain / Logistics environment

    * Experience in managing a team

    * Excellent communication skills

    * Assertive, analytical, and able to establish priorities

    * Advanced Excel skills

    * Good working knowledge of SAP preferred

    WE OFFER

    * Salary range for Ontario, CA: $105,000-$115,000 per year

    * Medical, Dental, Vision, Life Insurance, and Disability Pay

    * 401(k) with company matching up to 6%

    * Paid Time Off, including paid holidays

    * Flexible Spending Accounts

    * Voluntary benefits such as legal and financial assistance, pet insurance, and more

    * Employee Assistance Program

    * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

    * Commuter benefits

    * Employee engagement activities

     

    EOE Protected Veterans/Disability