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Description

In this role you will provide vital administrative support to the Kidney Transplant Program. Key responsibilities include but are not limited to:

+ Screen and manage program-related calls.

+ Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations.

+ Prepare, organize, and maintain patient charts and records.

+ Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations.

+ Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program.

+ Assist nurse coordinators with administrative duties.

+ Provide coverage for other administrative staff as needed.

+ Support process improvement initiatives and maintain accurate documentation within the EMR system.

+ Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues.

+ Comply with all hospital and departmental policies and procedures

Salary Range: $30.36-$43.49/hourlyQualifications

Required:

+ Detailed knowledge of hospital admissions/registration procedures

+ Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment

+ Experience working in a medical setting

+ Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book

+ Recent patient registration and appointment scheduling experience

+ Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person

+ Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community

+ Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload

+ Skill in following through on assignments to completion

+ Ability to use diplomacy and respect confidentiality in sensitive situations

+ Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

+ Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel

+ Oral and written communication skills to convey information clearly to patients, faculty and staff

+ Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills

+ Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones

+ Ability to maintain confidentiality on patient and physician issues

+ Proficiency with Microsoft Word & PC and access database systems

+ Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Desired:

+ Experience with UCLA EHR (Care Connect)

+ Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system

+ English/Spanish bilingual oral communications skills to conduct admission/registration interviews

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.