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Employment Type:

Part time

Shift:

Description:

Position Purpose:

The Financial Counselor is responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient’s account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. The position may also perform cashier and customer service functions.

What you Will Do:

+ Performs activities that relate to financial counseling for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, etc.), dissemination of patient information, and support coverage of other departmental divisions

+ Monitors reservation and scheduling information to initiate the financial counseling process on a pre-service, time-of-service and post-service basis. Reviews prior account notes for any information that might aid in the application/payment process, as well as documents all encounters and actions. Ensures that all accounts are properly classified in the patient accounting system:

+ Informs patient/guarantor of their liabilities and collects appropriate patient liabilities

+ Seeks appropriate funding based upon patient requirements, collecting supporting documentation (payroll stubs, tax returns, credit history, etc.), as required. Provides information and education to the patient, family member and/or guarantor of the application/documentation process.

+ Assists patient/guarantor in completing a charity application, financial statement and/or payment contract when required according to hospital policies.

+ Analyzes such applications along with income/resident documentation in order to advise the patient of available options

Hours/Schedule:

+ PRN (as needed)

Minimum Qualifications:

Education:

+ High school diploma or equivalent combination of education and experience required.

+ Associate degree preferred.

Experience:

+ Must have demonstrated competence in registration and claims processing for at least six months.

+ Computer/PC experience required.

+ Past work experience of at least one year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities is required.

+ Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required.

Special Skills and Competencies:

+ Excellent communication (verbal and writing) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.

+ To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone

+ effectively.

+ Must be comfortable operating in a collaborative, shared leadership environment

+ Courtesy and tact in dealing with patients, visitors, staff, and physicians.

+ Ability to type an average of 40 words per minute or data entry skills (50-60 keystrokes per minutes).

+ Possesses excellent working knowledge of insurance.

+ Ability to exercise caring and compassion in a competent and efficient manner regardless of a patient’s economic status, race, religion, age, sexual orientation or disability.

Position Highlights and Benefits:

+ Education Assistance offered

+ Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater

+ Competitive wages; including weekend and night differentials

+ Generous paid time off program

+ Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

**MercyOne North Iowa** Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran