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Job Description:

The IT Operations team of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a IT Operations Support Engineer. This position provides technical assistance to users experiencing computer-related issues, troubleshooting hardware, software, and network problems. They install, configure, and maintain IT systems, ensuring smooth operation and user satisfaction. This role involves responding to support requests, diagnosing problems, and implementing solutions, often acting as the first point of contact for users. **This is a full-time remote position. Residency within 100 miles of the Kansas City, Missouri office is** **required** **.**

Responsibilities Include

+ **Troubleshooting and Problem Solving:**

Identifying, diagnosing, and resolving technical issues related to hardware, software, and networks.

+ **Installation and Configuration:**

Setting up and configuring computer systems, software, and network components.

+ **System Maintenance:**

Monitoring and maintaining computer systems and networks to ensure optimal performance and security.

+ **User Support:**

Providing technical assistance to users via phone, email, or in person, guiding them through troubleshooting steps.

+ **Documentation:**

Maintaining records of issues, solutions, and system configurations.

+ **Communication:**

Clearly communicating technical information to users and collaborating with other IT teams.

+ **Escalation:**

Recognizing when to escalate complex issues to specialized teams or higher-level support.

Minimum Education and/or Experience Required

Bachelor’s in Computer Science or Associates Degree in Applied Science specific to Computer Science and one to three years customer service or related work experience or an equivalent combination of education and experience.

Working understanding of automations and scripting languages; Ability to use tools to create testing scripts for regression and load testing after patches have been applied.

Required Skills:

+ **Technical Proficiency:**

Develop Strong knowledge of computer hardware, software, operating systems, and networking concepts.

+ **Problem-Solving:**

Develop the ability to analyze issues, identify root causes, and develop effective solution

+ **Communication:**

Excellent written and verbal communication skills for interacting with users and colleagues.

+ **Customer Service:**

Ability to provide excellent customer service and handle user inquiries effectively.

+ **Time Management:**

Ability to prioritize tasks, manage multiple issues simultaneously, and meet deadlines.

+ **Adaptability:**

Ability to learn new technologies and adapt to changing IT environments

Preferred Experience

•Knowledge of the entire development life cycle is preferred (analysis, design, construction, implementation, and following it through to the evolution phases).

Compensation

Starting at $70,521 up to $82,000. To be commensurate with experience and education.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits (http://content.naic.org/about/benefits) page for more information.

The NAIC is proud to be an Equal Opportunity Employer

_Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law._

LEARN MORE ABOUT THE NAIC

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles

• We put customers first

• We are committed to continuous improvement

• We succeed by working together

• We do what it takes to get the job done

• We communicate often

• We treat colleagues with respect and honesty