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Correctional Industries - Customer Service Representative 2

Posting Begin Date: 2025/11/13

Posting End Date: 2025/11/27

Category: Corrections

Sub Category: Administration

Work Type: Full Time

Minimum Salary: 19.05

Maximum Salary: 21.30

Pay Rate Type: Hourly

Description

Idaho Correctional Industries

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

Summary:

ICI is a self-supporting state agency and exists as a resident Training Program. ICI subscribes to professional ethics and supports all other agencies to foster the integrity of the criminal justice system. Idaho Correctional Industries is seeking a Customer Service Representative 2 to work with and support the efforts of the ICI Sales Department in all aspects of operations including assisting the Sales team, showroom management, and other related office tasks. You may also work directly with the customer(s) to ensure the customer’s needs are met, this includes, clarifying and documenting what a customer has requested and possibly conducting research.

Customer Service Representative Responsibilities

+ Greet and assist customers, clients, and vendors as they enter the ICI Showroom, ensuring each visitor receives prompt and courteous service.

+ Provide product information, answer questions, and direct customers to appropriate sales staff or resources.

+ Manage and route incoming calls and emails in the Showroom Sales inbox, ensuring all customer inquiries are handled efficiently and professionally.

+ Collect, distribute, and organize incoming mail and packages to support daily business operations.

+ Process customer orders, internal sales orders, and showroom deliveries—ensuring accuracy and timely completion.

+ Maintain accurate order, payment, and delivery records; log incoming checks and record monthly vehicle mileage for compliance tracking.

+ Support the Sales Team by preparing quotes, entering orders, coordinating shipments, and following up with customers to confirm satisfaction.

+ Create and maintain organized record-keeping systems and compile reports as requested to support sales and operational tracking.

+ Demonstrate strong interpersonal and communication skills to build positive relationships with customers, vendors, and internal departments.

+ Maintain the showroom’s professional appearance by managing product displays, inventory levels, and overall presentation.

+ Collaborate with the Sales Manager and cross-functional teams to ensure a seamless customer experience and support continuous improvement initiatives.

+ Perform additional administrative and customer support duties as assigned by the Sales Manager or direct supervisor.

Minimum Qualifications:

+ Experience in customer service and/or admin skills. Typically gained by 6 months of work experience conducting customer service and administrative duties.

+ Experience accessing data using a computerized system. Typically gained from at least 6 months of experience in a work setting where you were required to enter and retrieve data in a database records system or other computer records system.

+ Experience independently handling complaints and upset individuals in a business setting. Typically gained by 6 months of experience independently handling complaints and upset individuals in a business setting.

+ Experience conducting sensitive fact-finding interviews. Typically gained by 6 months of work experience conducting sensitive fact-finding interviews.

Specialty Qualifications:

+ Intermediate word processing skills (40 WPM).

+ Intermediate database skills to include creating, formatting, editing, sorting, filtering, printing, and storing data in pre-designed tables, customizing tables, importing and exporting data to tables, create forms and simple reports, set relationships between tables, convert, transfer or import data, design and create complex queries and reports.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visithttps://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]

Preference may be given to veterans who qualify under state and federal laws and regulations.