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Technical Support Supervisor

Information Technology Supervisor (40 Hour)

Recruitment # 251105-7606FR-001

Location Middletown, CT

Date Opened 11/13/2025 12:00:00 AM

Salary $123,405 - $154,679/year

Job Type Open to Statewide Employees

Close Date 11/28/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

Are you a current State employee looking for the next step in your career?

If so, we encourage you to read the posting below and apply today!

The State of Connecticut, Department of Administrative Services ( DAS (https://portal.ct.gov/DAS) ), Bureau of Information Technology Solutions (DAS-BITS) is accepting applications from current state employees for a Technical Support Supervisor (Information Technology Supervisor) (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7606FR&R1=&R3=) in service of the Department of Mental Health and Addiction Services ( DMHAS (https://portal.ct.gov/DMHAS) ). The Department of Mental Health and Addictions (DMHAS) has 10 major locations throughout the state of CT. We have locations in many major cities in CT, including Hartford, Middletown, Bridgeport, New Haven, and Waterbury. The primary work location for this position is in Middletown CT, but there may be travel to the other locations.

CONTINUE TO ENJOY

+ Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

+ Professional growth and development opportuni ties

+ A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees

POSITION HIGHLIGHTS

+ Full time, 40 hours per week

+ Monday through Friday schedule

+ Standard hours 8:00 am to 4:30 pm, includes half-hour lunch

+ This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE (https://portal.ct.gov/-/media/OPM/OLR/Notices/2021-TW-final-agreement-with-arbitrated-issue-included.pdf) .

THE ROLE

The Technical Support Supervisor will supervise desktop support and service desk technicians for Middletown and other locations and will directly oversee operations for workforce enablement staff in the Device Support Unit.

Other responsibilities include:

+ Track, measure, and evaluate staff performance as well as the responsiveness and efficiency of day-to-day technical support.

+ Lead all technical infrastructure enhancements, infrastructure upgrades and equipment replacements due to end of life (EOL).

+ Track software license installations, software license maintenance, and the test and maintenance of a disaster recovery plan.

+ Handle the computer hardware platform and phone systems to avoid service disruption.

+ Repair any technical issues immediately, in coordination with the IT Manager, to maintain optimal performance.

+ Ensure that the appropriate skilled resources are in place to meet required service levels, and provide technical support and mentorship to IT operation support staff.

+ Provide input to IT related capital and operation budgets.

+ Share opportunities to simplify IT services through continuous improvement initiatives.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Check out our Applicant Tips on How to Apply! (https://www.youtube.com/watch?v=Y8sOb10qYXQ) Need more resources? Visit our Applicant Toolkit (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond (http:) @ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency major Information Technology (IT) operational environment this class is accountable for supervising staff and overseeing the planning, analysis, design, selection, installation and implementation of information systems and applications.

EXAMPLES OF DUTIES

+ Schedules, assigns, oversees and reviews the work of staff;

+ Provides staff training and assistance;

+ Conducts performance evaluations;

+ Determines priorities and plans unit work;

+ Establishes and maintains unit procedures;

+ Develops or makes recommendations on the development of policies and standards;

+ Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;

+ Maintains software licensures and other related requirements;

+ Establishes and coordinates disaster recovery plan;

+ Establishes system security procedures and practices;

+ Performs facility and capacity planning and configuration management;

+ Supervises system performance analysis, tuning or storage management;

+ Develops host and network security policies;

+ Evaluates and recommends new strategies, technologies and technological directions to management;

+ Makes recommendations and maintains contracts for hardware and/or software purchases;

+ Makes recommendations for migration and system upgrade directions;

+ Oversees analysis of upgrades for complex applications to determine functionality and necessary software customization;

+ Provides technical specifications as input into Requests for Proposal (RFP) process;

+ Participates on evaluation teams that review RFP responses;

+ Oversees testing to ensure applications meet specification requirements;

+ Develops and implements database system strategies;

+ Provides resource planning;

+ Develops utilization metrics;

+ Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Considerable knowledge of

+ relevant agency policies and procedures;

+ principles and techniques of systems analysis, design, development, and computer programming;

+ principles of information systems;

+ principles and theories of business and planning functions;

+ programming languages;

+ project management principles and techniques;

+ principles, problems and techniques of data processing and data communication operations;

+ data processing and data communications equipment and diagnostic tools;

+ methods and procedures used to conduct detailed analysis and design of computer systems;

+ principles of complex computer operating systems;

+ principles and techniques of business information systems re-engineering;

+ principles and techniques of programming;

+ network protocols and architecture;

+ practices and issues of system security and disaster recovery;

+ application's system development principles and techniques;

+ principles and practices of data base management;

+ Considerable

+ interpersonal skills;

+ problem solving skills;

+ oral and written communications skills;

+ technical problem solving skills;

+ analytical skills;

+ Considerable ability to

+ prepare correspondence, manuals, reports and documentation;

+ analyze and resolve operational and communications problems;

+ analyze and debug complex software programs;

+ identify, analyze and resolve complex business and technical problems;

+ Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in information technology (IT) operations, programming, systems/software development or IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing advanced technical level duties or as a working supervisor in such areas as: designing, configuring and implementing complex networks; configuring, installing and upgrading host based applications packages and host and/or operating system software; system software/application development, performing any closely related advanced technical function.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

+ College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

+ A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

+ Experience with hardware and software life cycle management.

+ Experience managing staff in a hybrid environment.

+ Experience with Microsoft cloud services environment (O365, SharePoint, and Azure).

+ Experience with implementing and maintaining Service Level Agreements.

+ Experience with Windows 11.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online