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Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

**Champion People** – be empathetic and help create a place where everyone belongs.

**Grow with purpose –** Be inspired by our higher calling of improving lives.

**Be Alight –** act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com (https://careers.alight.com/us/en) .

Technical Demo Analyst - Product Management Supervisor

The demo analyst supervisor will serve as a primary subject matter expert/product owner for the live demo (Showcase client).

In this role, you will collaborate with product teams and other stakeholders to understand the scope/requirements for the live demo updates.

Additionally, you may support the static demo updates working in partnership with the demo development team, as needed and you will partner with and support the Demo and Interactive Experience Manager in the creation and maintenance of interactive story/conceptual sales demo experiences (via Figma).

The ideal candidate should have strong presentation, problem-solving, quality assurance skills, and high attention to detail.

Key Responsibilities

The Technical Demo Supervisor will report to the Demo and Interactive Experience Manager. The Technical Demo Supervisor is responsible for delivering a broad spectrum of tasks, including:

General Demo Support

+ Represent the team in stakeholder meetings and communicate demo status and understand new needs

+ Be able to work well within a small team and support colleagues on any ad-hoc requirements and tasks

+ Assist in identifying and implementing strategies to create/ enhance demo configuration tooling capabilities to support the vast needs of our business partners and sellers

+ Partner with various stakeholders to understand the live demo requirements needed to support live demo enhancements

+ Oversee and mentor Technical Demo Analysts (Associate and Specialist).

+ Set demo strategy and manage the development and deployment of live demos

Live Demo Support

Live demo support for the Showcase client is the primary responsibility of the Technical Demo team

+ Performs system configuration for CBA and Alight Worklife configuration, based on needs of end users

+ Manage the end-to-end process of identifying, scheduling, and implementing updates for monthly product releases and enhancements, ensuring the Showcase client demo consistently showcase the latest functionality

+ Manages the creation and execution of test plans and data refresh activities and ensure all tasks are accurately completed according to documented requirements

+ Document requirements for demo configuration of new product enhancements

+ Assist in leading and managing documentation for the Showcase client(s)

+ Communicates regularly with stakeholders to provide status updates

+ Resolve complex demo defects and drive root cause analysis

+ Works with demo team leaders to deploy new solutions and answer questions related to configuration and user data

+ Collaborate with team members on ad-hoc tasks and process improvements

+ Partners with Product leaders and Solution Architects to ensure Showcase client remains current with the latest product updates, across services

+ Works with demo team leaders to deploy new solutions and answer questions related to configuration and user data

+ Manages creation of standard operation procedures

+ Participates and owns portions of training and deployment of product enhancements within the live demo

+ Own process improvement initiatives and coach the broader team on solutions and system tools

+ Support the demo enablement work, including the creation of interactive Figma demos and conceptual sales experiences, as needed

+ Participates in iteration life cycle and deployment governance for the Showcase client

+ Owns the execution/managing of system activities, operating procedures, project tasks, timelines, and resource allocation for demo-related projects

+ Complex query development

+ Manages work activities of a small team responsible for the documentation, configuration, testing, data refresh and deployment of live demo

Team Development

+ Contribute to process improvement opportunities within the demo enablement team

+ Encourages global and cross-cultural team support

+ Coaches and provides feedback to entry level colleagues

+ Coaches broader team on solutions and system tools for self-service Alight Worklife configuration

Qualifications and Experience

+ BA/BS degree with a minimum of 3+ years work experience

+ 2+ years of CBA and Alight Worklife configuration experience, business analysis/quality assurance

+ 2+ years of experience working collaboratively with engineering/development and design teams

+ Proven leadership and team leader experience

+ Benefits administration experience is preferred

+ Strong attention to detail and willingness to learn

+ Excellent communication and teamwork skills

+ Passion for technology and digital experiences

+ Comfortable working in a fast-paced and dynamically changing environment

+ Must be flexible, adaptable, and able to handle multiple project assignments

+ Service-oriented with a strong sense of accountability

+ Strong problem-solving skills

+ Knowledge of coding practices/methodologies

+ Practical experience in writing clear and detailed requirements documentation

+ Proven ability to execute tasks across cross-functional teams with high quality and within time constraints

+ Project management experience taking ideas from concept to launch

+ A very good eye for detail while safeguarding the big picture

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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