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Develop and execute clear, accurate, and concise content solutions across digital platforms, encompassing both user interface (UI) microcopy and detailed technical/explanatory content (e.g., help documentation, tooltips, detailed FAQs).

Translate complex financial products, services, and regulatory requirements into simple, accessible language for diverse user segments, ensuring a seamless user experience.

Collaborate closely with UX Designers, Product Managers, Engineers, and Legal/Compliance teams to embed content strategically within the product development lifecycle from concept through launch.

Contribute to the definition and governance of the product's voice and tone, ensuring consistency across all digital touchpoints and alignment with overall brand guidelines.

Lead content audits, analysis, and information architecture mapping for documentation repositories and help centers, driving improvements in findability and content efficacy.

Ensure all produced content strictly adheres to established regulatory requirements, legal standards, and accessibility best practices (e.g., plain language principles).

Utilize content management systems (CMS) and related tools to maintain, version control, and deploy documentation and in-product copy efficiently.

Qualifications:

Experience: Minimum of 5-8 years of progressive experience in UX Writing, Technical Writing, Content Strategy, or a combined role, specifically focused on digital products and software documentation.

Industry Expertise: Proven, substantive experience creating and managing both in-product UX copy and technical documentation within the financial services, banking, insurance, or other highly regulated industries.

Compliance Proficiency: Demonstrated ability to collaborate directly with Legal and Compliance teams to achieve content sign-off for sensitive, regulated topics (e.g., investment policies, tax implications, account agreements).

Technical Acumen: Experience structuring and writing technical content related to digital interfaces, system functionality, or complex financial processes.

Tool Proficiency: Experience working with design tools (e.g., Figma), content management systems (CMS), and documentation tools used for structured content delivery.

Portfolio: A strong online portfolio is mandatory, showcasing examples of simplifying complex, technical, or regulated subject matter into effective, user-friendly content.

JOBID: 112025-116996#LI-CELLA#LI-AU1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.