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Are you a dynamic leader with a passion for excellence in property management? Join Management Services Corporation (MSC), one of The Caton Companies, where your skills and experience will make a real impact! As our Maintenance Supervisor, you'll lead a dedicated team to ensure top-notch maintenance and resident satisfaction in a fast-paced, rewarding environment. If you’re ready to take your career to the next level and be part of a company that values your contributions, we want to hear from you! MSC, a leader in the apartment industry, is dedicated to delivering exceptional living experiences and top-tier service to our residents. We pride ourselves on fostering a dynamic and supportive work environment.

We are looking for an experienced and driven Maintenance Supervisor to lead our maintenance team and operations at Sunchase Apartments at JMU, a conventional student apartment community in Harrisonburg, Virginia. The successful candidate will be responsible for ensuring exceptional resident satisfaction, optimizing service processes, and driving team performance.

Key Responsibilities:

+ Oversee daily maintenance operations to ensure resident satisfaction and operational efficiency.

+ Lead, mentor, and develop a team of service professionals to achieve performance goals.

+ Manage service schedules, workflow, and resource allocation effectively.

+ Implement and monitor service policies, procedures, and best practices.

+ Handle resident inquiries, complaints, and escalations promptly and professionally.

+ Monitor and analyze service performance metrics to identify areas for improvement.

+ Ensure compliance with company policies, industry regulations, and safety standards.

+ Maintain accurate records of service activities, budgets, and reports.

+ Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Excellent communication skills

• Professional, courteous and positive personality

• Knowledge of apartment facilities management normally acquired by supervisory experience in facilities and or property management including one year on-site facilities management experience.

• EPA Certification for CFC’s (or willingness/ability to obtain)

• Management & Supervisory duties

• Plumbing and electrical experience

Supervisory Responsibility

• Supervise the performance of all maintenance services, control quality, efficiency and professionalism (daily).

• Oversee the operations of the Parts Department.

• Plan for and oversee departmental growth.

Position Type and Expected Hours of Work

This is a full-time position; Monday-Friday, 8am - 5pm; weekend work as needed. On-call emergency phone rotation required.

Travel

Local travel is required. Driver’s license and personal vehicle required.

Required Education and Experience

• High School diploma plus 3 years of apartment maintenance experience

• EPA Certification for CFC’s

Preferred Education and Experience

• Supervisory Experience.

• CPO Certification a plus

The Benefits

• Competitive Compensation Package, including quarterly bonuses based on property performance

• Comprehensive Health, Vision and Dental Insurance

• FSA Program

• 401K Program with 4% company match

• 8 Paid Holidays plus personal floating holiday

• 120 hours of accrued Paid time Off (PTO) the first year

And more…

Employment is conditional on satisfactorily completing all pre-employment requirements including background and drug screen. Starting salary depends upon prior work skills and experience.

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