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Desktop Engineer Lead

Employment Type: Full-Time

Salary: Negotiable

Category: Technical Support Manager / Supervisor

About the Role

We are seeking an experienced Desktop Engineer Lead to join our IT team in Andover, MA. This individual will provide advanced technical support for end-users, lead a team of desktop engineers, and serve as the primary escalation point for complex issues. The ideal candidate will have a strong background in desktop support, identity management, and scripting, combined with excellent leadership and customer service skills.

Key Responsibilities

+ Deliver end-user support via phone, email, and walk-up for both Mac and Windows environments

+ Perform software and hardware break/fix support

+ Build and deploy new system images

+ Manage incidents and ensure timely ticket updates and closures using ITSM platforms

+ Handle IMAC (Install, Move, Add, Change) requests

+ Troubleshoot OS configuration issues and reinstall software/drivers as needed

+ Execute PowerShell scripts for updates and automation tasks

+ Support identity and access management through AD, OKTA, and Microsoft Entra ID

+ Lead and mentor desktop support team members, manage scheduling, and act as escalation point

Required Qualifications

+ Education: Bachelor’s degree (required)

+ Experience:7+ years of Desktop/Helpdesk support experience

+ Proven team lead experience managing engineers

+ Advanced technical skills including:

+ + PowerShell scripting

+ Active Directory (group creation, app assignment)

+ Office 365 administration

+ Mac/Windows environment support

+ OKTA, JAMF, Intune, Apple Business Manager, Azure, Microsoft Entra ID

+ Excellent customer service skills (White Glove Support)

Preferred Skills

+ Experience with ServiceNow or similar ITSM platforms

+ Familiarity with AWS and other cloud technologies

Why Join Us?

+ Salary: Negotiable

+ Competitive benefits package

+ Opportunity to lead and shape a high-performing IT support team

+ Work with cutting-edge technologies in a dynamic environment

Job Type & Location

This is a Contract position based out of Andover, MA.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Andover,MA.

Application Deadline

This position is anticipated to close on Nov 26, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.