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Join a Global Manufacturer on their Customer Care Team here in the Metro! ***Need experience using SAP/ERP systems to be qualified***

Job Description:

+ Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.

+ Answering roughly 30-40 inbound phone calls per day in a professional and helpful manner.

+ Making outbound phone calls in response to any inquires, questions, or other follow up

+ Respond to emails from customers

+ Confirms account number, part number & descriptions

+ Communication to customer on availability, open orders, and ship dates

+ Confirms pricing & availability

+ Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)

+ Supports administrative duties on sending and receiving supplier purchase orders

+ Ability to multi-task issuing credits and rebills according to policy and procedure

+ Account manager mindset. Providing great customer service from start to finish and taking an ownership mentality with whatever problem comes to them.

Main Position Details:

Start: 12/08

Pay: $23.00/Hr - $25.00/Hr

Training: 2-4 weeks in length. Monday - Friday 8:00am-4:30pm

Schedule: Monday - Friday 8:30am - 5:00pm

Dress code: Business Casual

Duration: 6 month contract. Open position to fill for employee on leave. Role is slated for 6 months to 1 year contract. Possible to go permanent if there is a FTE opening, and based on performance & attendance.

Qualifications:

+ High school diploma or GED required

+ 2+ years of SAP experience

+ 2+ years of manufacturing customer service experience

+ 2+ years of experience with Salesforce is preferred

Job Type & Location

This is a Contract position based out of Brooklyn Park, MN.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn Park,MN.

Application Deadline

This position is anticipated to close on Nov 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.