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Equal Opportunity Aide

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Equal Opportunity Aide

Salary

$45,908.57 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2026-06840

Department

JACKSONVILLE HUMAN RIGHTS COMMISSION

Opening Date

11/13/2025

Closing Date

12/1/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Jacksonville Human Rights Commission Department is actively seeking an Equal Opportunity Aide.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is technical work in conducting interviews and processing complaints regarding alleged charges of discrimination in violation of equal opportunity laws. Work requires knowledge of federal, state, and local Employment and Housing laws and the procedures involved in processing charges, with specialized skills in written and oral communications which are acquired through a combination of education and work experience. Contacts require skills in understanding and influencing people and are important in interviewing complainants and explaining laws and regulations. Work is semi-routine where tasks are covered by procedures or precedents, and although patterned, some latitude is permitted to consider and choose the most appropriate technique, method, or procedure to follow. Work is performed in an office environment where the risks and hazards are minimal, known, predictable, and controllable. Operates standard office equipment such as a personal computer. Work is performed under general supervision where work assignments are subject to instructions and established work routines and the worker is permitted some latitude to set own priorities subject to superior’s approval.

Examples of Work

+ Answers phone calls and provide appropriate information to callers.

+ Manages various office deliveries.

+ Receives, processes, records and/or files varied materials, files, documents, fees, and records.

+ Performs data entry of incoming inquiries via phone, walk-in, mail, email or referral.

+ Conducts intake interview processes for housing and/or employment inquiries.

+ Operates standard office equipment such as a personal computer, using word processing, spreadsheet, database, and other related software applications.

+ Interviews with witnesses, charging parties and respondents regarding alleged charges of discrimination.

+ Analyzes and evaluates information to determine agency jurisdiction, timeliness and appropriate bases and issues.

+ Counsels, explains, and interprets laws and regulations and makes referrals as appropriate.

+ Formulates and finalizes sworn charges of discrimination and affidavits.

+ Prepares comprehensive charge narratives outlining relevant evidence and information presented by charging parties and other documents for inclusion in investigative charge files.

+ Prepares correspondence and reports relating to alleged charges of discrimination, inquiries, and complaints.

+ Schedules mediations and prepares all related correspondence.

+ Enters and retrieves computer data and prepares spreadsheets.

+ Manages, organizes, and maintains case files.

+ Participate in community outreach, workshops, and seminars related to agency functions.

+ Demonstrates efficient customer service in line with Jacksonville Human Rights Commission (JHRC) vision, mission, and office policies.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of local, state, and federal Equal Employment Opportunity laws, regulations, and guidelines.

+ Knowledge of local, state, and federal Fair Housing laws, regulations, and guidelines.

+ Knowledge of interviewing and counseling techniques and community resources.

+ Skill in conducting interviews.

+ Skill in preparing legal documents, correspondence, reports, and other documentation relating to alleged charges of discrimination, inquiries, and complaints.

+ Ability to operate standard office equipment such as a personal computer, using word processing, spreadsheet, database, and other related software applications.

+ Ability to communicate effectively, both verbally and in writing.

+ Ability to read, interpret and explain various written documents to include laws, ordinances, regulations, and guidelines.

+ Ability to analyze and evaluate information and make appropriate recommendations.

+ Ability to manage, organize, and maintain files and records.

+ Ability to establish and maintain effective working relationships with others.

+ Ability to manage time and organize efficiently.

Open Requirements/Supplemental Information

+ Three (3) years of education and/or experience in human resource administration, equal employment, fair housing administration, affirmative action, community organization, counseling, social welfare, education or related field.

OTHER REQUIREMENTS:

The probationary period for this class is six (6) months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net . A work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference .

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $45,908.57. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

04

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

05

Do you have three (3) years of education and/or experience in human resource administration, equal employment, fair housing administration, affirmative action, community organization, counseling, social welfare, education or related field?

+ Yes

+ No

06

If you meet the requirements of three (3) years education and/or experience, please list the specific fields in which you have relevant background.

07

Provide a detailed description (at least 3-4 complete sentences) of your experience.

08

Indicate the organization(s) you worked for where you gained this experience.

09

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

10

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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