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Travel & Expense Client Support Specialist

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor’s degree, an Associate’s degree and two (2) years of directly related full-time experience may be considered. Two (2) years full-time professional work experience in accounts payable, accounting, procurement, customer service, or a finance-related field. Proficiency in Microsoft Office Suite and/or Google Workspace.

Preferred Qualifications:

Bachelor's degree (foreign equivalent or higher) in Accounting, Business, or a Finance-related field. Three (3) years of full-time work experience in accounts payable, accounting, procurement, customer service, or a finance-related field. Experience in higher education, public sector, and/or a unionized setting. Experience working with a travel and/or expense management program or company. Experience working with the Concur Travel & Expense system.

Brief Description of Duties:

The Travel & Expense Client Support Specialist reports to the Assistant Director of Procurement, Travel & Card Programs, and delivers excellent customer service, providing administrative and technical support to Stony Brook University, Medical Center, and Long Island State Veterans Home (LISVH) faculty/staff/students. The Specialist must have strong problem resolution and trouble-shooting skills, be able to work independently, simultaneously manage multiple priorities and tasks, and must display high levels of discretion and confidentiality.

+ **Concur Administration:**

+ Assist in the expansion of the Concur T&E system, working with Concur consultants and IT partners.

+ Perform configuration tests before implementing on the production site of the T&E system.

+ Assist in maintaining configurations of the Concur T&E system, including, but not limited to, loading Graduate Student Assistant (GSA) per diems and IRS mileage rates.

+ Build a solid relationship with the University’s Travel Management Company (TMC) and assist in expanding the use of the on-line booking tool.

+ **Concur Client Support:**

+ Serve as a Subject-Matter Expert (SME) regarding all aspects of the Concur Travel & Expense (T&E) system.

+ Assist in handling Concur Travel & Expense technical support issues via phone, email, and chat submissions, and escalate cases to Concur where necessary.

+ Communicate and build a solid relationship with SBU’s Division of Information Technology (DoIT) department, working collaboratively towards the resolution of technical integration issues.

+ Respond to T&E issues/inquiries regarding pre-approvals, employee reimbursements, reconciliations, booking, etc.

+ Create, maintain, and monitor a log of all system issues to analyze for proficiency.

+ Ensure issues are being addressed in a timely manner and followed through to resolution.

+ Assist in monitoring travel systems for the successful integration of expense reports to Enterprise Resource Planning (ERP) systems.

+ Assist in handling supplier file issues related to the T&E system.

+ Help employees navigate through the on-line booking tool while fielding policy driven booking questions.

+ **Concur Training:**

+ Assist in training stakeholders on features and functions of the Concur Request, Expense, and On-Line booking modules, promoting a positive experience.

+ Assist in developing and updating T&E training materials and user guides.

+ Assist in maintaining accurate, up-to-date information on the T&E website to ensure stakeholders are informed of changes to policies and procedures.

+ **Compliance Management:**

+ Assist in the review and approval of employee travel expense reports in accordance with guidelines using the Concur system.

+ **Additional Duties & Responsibilities as Assigned:**

+ Other duties or projects assigned as appropriate to rank and departmental mission.

Special Notes:

This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.

This position may be eligible for alternative workplace arrangements/telework (remote or virtual).

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA (https://www.stonybrook.edu/commcms/oea/) .

_In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here (https://www.stonybrook.edu/police/) _._

Visit our WHY WORK HERE (https://www.stonybrook.edu/jobs/working-here/) page to learn about the **total rewards** we offer.

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

**Job Number:** 2504130

**Official Job Title:** : Staff Assistant

**Job Field** : Administrative & Professional (non-Clinical)

**Primary Location** : US-NY-Stony Brook

**Department/Hiring Area:** : Procurement

**Schedule** : Full-time

**Shift** : Day Shift **Shift Hours:** : 8:30 a.m. - 5:00 p.m. :

**Posting Start Date** : Nov 10, 2025

**Posting End Date** : Dec 1, 2025, 11:59:00 PM

**Salary:** : $60,000 - $65,000

**Appointment Type:** : Term

**Salary Grade:** : SL2

**SBU Area:** : Stony Brook University

**Req ID:** 2504130