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Job Title:

Salesforce Service Cloud Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large-scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.

Salesforce Service Cloud Admin

4–6 years hands-on administering Salesforce Service Cloud with **≥1 million records and hundreds of active users** , including permission set & role hierarchy design, release management, and org health monitoring.

_Must Have:_

A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary.

**Omni Channel:** Can configure Omni-Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels

**Data Management and SOQL** : Since Salesforce is data-centric, developers need to be proficient in SOQL **(Salesforce Object Query Language)** to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match.

Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering.

Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central.

**Documentation:** Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance.

Hands on experience configuring and deploying experience cloud sites

_Nice To Have_

Hands on experience configuring and deploying experience cloud sites

AI:

+ Hands-On experience building and deploying an Agentforce agent

+ Hands-On experience building and deploying AI Voice

**Einstein AI Tool** s: Production-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications.

**DevOps and Agile Methodologies** : Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.

Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset

Certifications:

+ Advance Administrator

+ Salesforce Certified Agentforce Specialist

+ Application Architect

+ Experience Cloud

+ Salesforce Certified Service Cloud Consultant

+ Administrator

+ Platform Developer 1

+ Platform App Builder

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $92,250-$144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 11/17/2025

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\#Remote

Location:

USA Seattle 1401 NW 46th St

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .