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Onamia, MN, USA | Hourly | 36.70-55.05 per hour | Full Time

Summary

The EMS Supervisor is a working field Paramedic on a temporary and short notice basis who also serves as the first-line clinical and operational leader for the MLHS EMS team. This dual-role position delivers immediate 911 response and inter-facility transfer care while overseeing daily operations, quality assurance, staff development, equipment readiness, and inter-agency collaboration. The Supervisor acts as the on-scene incident commander in the absence of the EMS Manager and is the primary point of contact for conflict resolution, protocol updates, and system efficiency.

Job Duties

+ Provide immediate response to 911 emergencies and up to 30-minute responses for inter-facility transfers.

+ Deliver age-appropriate patient care for all demographics in full compliance with MLHS EMS Standard Operating Procedures.

+ Respond to high-acuity calls or BLS scenes with ALS is unavailable; provide advanced care, establish Incident Command, and coordinate mult-agency ressponse.

+ Deliver complete, concise oral patient reports and legible, grammatically correct written patient care reports.

+ Exhibit positive, effective communication with peers, patients, the public, and all MLHS employees.

+ Work independently without direct supervision while performing 911 paramedic duties.

+ Maintain daily scheduling to ensure adequate coverage at both Onamia and Isle bases, fill staffing gaps and step into open shifts for emergencies.

+ Serve as a positive team member by accepting delegation duties, offering encouragement, and supporting clinical operations.

+ Inspect ambulances daily, schedule preventative maintenance and function as a liaison with vendors.

+ Ensure all staff have properly functioning equipment; lead new product evaluation, acquisition, and training.

+ Perform first-line chart review and QA/QI; escalate findings to the EMS Manager for further intervention.

+ Conduct live, on-scene QA/QI to verify high-quality field care.

+ Collaborate with EMS educators on topic development, scheduling, documentation, and record-keeping for continuing education and compliance.

+ Track staff credentialing to prevent lapses; assist with recertification requirements to avoid missed shifts.

+ Maintain operational readiness of ImageTrend, Hadtevy, FoamFrat, and other platforms to streamline documentation, education, and protocol adherence.

+ Provide first-line mediation for intra-departmental, inter-department, and external-agency conflicts.

+ Serve as the accessible point of contact for all staff concerns.

+ Establish a new mid-tier Incident Command role between frontline crews and the EMS Manager; assume on-scene command and keep the Manager informed.

+ Partner with staff, the Medical Director, and EMS Manager to create, revise or retire protocols using national best-practice guidelines.

+ Build cooperative relationships with MLSO, Onamia PD/FD, Isle PD/FD, Tribal PD/FD, Emergency Management, TZD, and regional partners to position MLHS EMS as a trusted community resource.

Required Education and Experience

+ High School Diploma or GED equivalent

+ Registered Paramedic in the State of Minnesota

+ Basic Life Support Certification

+ Advanced Cardiac Life Support Certification

+ Valid & Clear MN Driver's License

+ 3+ Years of Supervisory Experience

+ Familiar with NREMT and EMSRB regulations

Preferred Education and Experience

+ National Registry Paramedic

+ AHA BLS and or ACLS Instructor

+ PALS certification

+ CALS certification

+ Previous ALS & Critical Care Experience

+ EVOC Certification

+ Critical Paramedic License

Additional Eligibility Qualifications

+ Requires exceptional written and verbal communication with the public, patients, families, medical staff, ancillary departments, and administration.

+ Demands strong division planning, problem-solving, and stress management skills to navigate interpersonal dynamics and meet deadlines.

+ Ethical conduct

+ Flexibility

+ Initiative

+ Teamwork Orientation

+ Quality & Safety Focused

+ Patient/Customer focus

Supervisory Responsibility

Day-to-day Ambulance team leadership.

Position Type/Expected Hours of Work

Varied 8-hour shifts, supporting 24/7 operations, including occasional nights, weekends, and holidays.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee will comply with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to report unsafe conditions to a member of management.

Company Benefits Overview

+ Medical, Dental and Vision

+ Life Insurance and Voluntary Life Insurance

+ Paid Time Off

+ Tuition Reimbursement, Discounts and Scholarships Programs

+ Retirement Plans

+ Long-Term and Short-Term Disability

+ Health Savings Account

+ Flexible Spending Account

+ Wellness Program

+ Service and Pharmacy Discounts

+ Employee Assistance Program

+ Holiday Pay