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**Job Title:** Print Production Associate – Legal

**Location:** Russellville, AR

**Job Type:** Hourly Consultant

**Hours:** Mon - Fri 8 am - 5 pm

**Pay:** $18.81-22.47/hr depending on experience

Essential Functions:

+ Perform basic copying, faxing, printing, and scanning functions.

+ Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications.

+ Proactively manage consumables and supplies using the Days of Supply calculator.

+ Maintain on-site operator replaceable parts inventory.

+ Collect equipment meter information and submit for billing purposes.

+ Perform basic equipment problem diagnosis.

+ Serve as the primary customer contact for equipment support and service.

+ Coordinate Move/Add/Change (MAC) process.

+ Perform data entry for activity and asset tracking.

+ Provide ongoing end-user training on equipment.

+ Act as the point of contact for equipment removal and delivery.

+ Contact service as required (Xerox and 3rd party).

+ Utilize Xerox web-based applications as required.

+ Drive as required for duties.

+ Download and install printer drivers on end-user equipment.

+ Perform printer mapping to PC as required.

+ Escalate printer network issues to the appropriate resource.

+ Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions.

+ Manage and maintain on-site parts inventory using PM4.

+ Ensure SLAs are adhered to per SOW.

+ Physical device management and control.

+ Device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.).

+ Monitor and apply current patches.

+ Manage non-Xerox devices as required.

+ Perform remote device monitoring and remote solve (Xerox Device Management).

+ Identify and promote Xerox Office Solutions.

Skills:

+ Network connectivity knowledge (device management, print queue, print driver management).

+ Ability to utilize competitive product and network management tools as required.

+ Ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete, save, and print internet forms.

+ Ability to perform mail merges.

+ Intermediate knowledge of MS Word or equivalent: insert images, create/manage tables and columns, edit headers/footers, create forms, manage multiple sections.

+ Intermediate knowledge of MS Excel or equivalent: navigate multiple worksheets, create charts/graphs, use basic math functions, create basic formulas.

+ Working knowledge of MS PowerPoint or equivalent: open/create basic presentations, print using different options.

+ Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion, or graphic arts applications).

+ Basic knowledge of network operations (e.g., adding or deleting a network printer).

+ Ability to recognize PC-to-printer connectivity.

+ Basic knowledge of Digital Front Ends.

+ Functional knowledge of MAC when required by client.

Experience:

+ Knowledge of the legal process.

+ 1–2 years of relevant experience resolving customer and equipment printing issues.

Education:

+ Minimum High School diploma or equivalent.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.