• Help Desk Consultant

    COOLSOFT (Columbia, SC)


    Help Desk Consultant

     

    (Jobs in Columbia, SC)

     

    Requirement id 155945

     

    Job title Consultant

     

    Job location in Columbia, SC

     

    Skills required Microsoft Administration, Windows Server, TroubleShooting Skills, Help Desk

     

    Open Date 13-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 6 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Microsoft Administration, Windows Server, TroubleShooting Skills, Help Desk

     

    Start date :12/15/2025

     

    End Date :6 Months from projected start date

     

    Submission deadline : 10/19 at 5:00 PM EST

     

    Client Info : DJJ

    Note:

    * Interview Process: 1st round virtual, potentially 2nd round onsite

    * Work Location: Role is fully onsite

    * Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

    Description:

    The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

    DAILY DUTIES / RESPONSIBILITIES:

    Key Duties

    • Help Desk & Ticket Management

    o Respond to and resolve help desk tickets related to:

     

    Respond to Wired and wireless network issues

     

    Network account on boarding and off boarding via custom scripts

    Infrastructure-related incidents

    • On-Call Support Rotation

    o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)

    o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites

    • Infrastructure Projects

    o Assist in network rollouts, upgrades, and cleanup efforts

    o Participate in planning and execution of infrastructure improvements

    o Support documentation and inventory of network assets

    • Administrative & Technical Expertise

    o Provide support for Microsoft administrative tasks, including:

    ? Entra ID (Azure AD) management

    ? Group policy and user provisioning

    ? Microsoft 365 administration

    • Assist with server administration tasks, including:

    ? Basic Windows Server maintenance

    ? Monitoring and performance tuning

    ? Patch management and updates

    REQUIRED SKILLS:

    • 5 Years of experience with Microsoft Entra ID and general Microsoft administration

    • 5 years of experience with Windows Server environments

    • 10 years of experience in troubleshooting skills in networking (wired/wireless)

    • 5+ years experience responding to help desk requests via ticketing system

    • Ability to work independently and collaboratively in a team setting

    • Excellent communication and documentation skills

    Preferred skills:

    • Experience with Deskpro ticketing system

    • Experience with Active Directory, DNS, and Group Policy

    • Experience with Ruckus/Brocade network switches

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155945 while calling.

     

    EOE Protected Veterans/Disability