• IT Customer Care Specialist

    Ring Container Technologies (Oakland, TN)


    Job Purpose

     

    The I.T. Customer Care Specialist is instrumental in creating, managing, and delivering typical I.T. upgrades and refreshes for hardware and software, including desktops, servers, application software, and operational software. The I.T. Customer Care Specialist utilizes both written and web-based content to resolve software problems and hardware failures (i.e., P.C.s, peripherals, printers, video conferencing equipment, etc.), software distribution (i.e., application installation), and providing recommendations for technical and operational improvements. This role consults with users to determine hardware, software, or system functional specifications. In addition, they provide training and informational documentation to support end-user functionality. The job manages vendor relationships, including contracts, invoices, and product roadmap for mobility devices, desktop hardware, networking, disaster recovery, and many contracted services.

    Key Responsibilities and Duties

    + Serves as the first voice in supporting the company.

    + Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on system design specifications

    + Perform the application of system techniques and procedures, including consultation with end users to determine hardware, software or system functional specifications

    + Manages software and hardware inventory corporate-wide using inventory management system

    + Forecast spending trends and their impact to departments in computer services and telephony areas

    + Manages mobile devices for all services to include end-user training

    + Manages employee account creation process within corporate systems, including the synchronization of accounts between network and HRIS systems

    + Advises end users on the use of personal computers applications and mobility devices, including end-user training and documentation

    + Liaise between suppliers, manufacturers, relevant internal departments, and customers to ensure company objectives met through hardware and software deployments

    + Evaluate bids and make proposals based upon technical factors of hardware and software for end-user computing

    + Manages distribution groups within our corporate email system

    + Serves as the WebHelpDesk coordinator for the ticket tracking system to document all requests and analyze trouble calls to find opportunities to reduce calls.

    + Manages the o365/OneDrive suite of products to include training, deployments, and Q&A.

    + Responsible for user workflow management into all I.T. systems within our department.

    Experience and Educational Qualifications

    + A four-year college degree from an accredited institution preferred

    + 2-3 years experience in I.T. in an Operations environment. An operations environment is described as Server, Network, Desktop support, and management and includes software and hardware support.

    Abilities Required

    + Excellent customer support skills.

    + Have the ability to communicate both written and verbally in an effective manner to our customers.

    + Experience with the current Microsoft Windows operating system in a network environment going back to Windows 7.

    + Experience with the current Microsoft Office Suite in a network environment going back to at least version 2016.

    + Must be able to utilize the internet for research, accessing corporate data, and working with vendors using the current version of Internet Explorer, Chrome, and Firefox.

    + Ability to demonstrate, provide training, deployment of current smartphone hardware and software including but not limited to iPhones.

    + Ability to connect computers and mobile devices to wireless networks and perform basic troubleshooting.

    + Ability to utilize remote access technologies and provide both training and troubleshooting assistance.

     

    _Ring Container Technologies_ _is an equal opportunity employer. It is the policy of Ring to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information._