• Patient Services Representative

    UPMC (Mechanicsburg, PA)


    UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA. (2020 Technology Parkway, Suite 3200, Mechanicsburg PA 17050)

     

    Schedule/Shift: Monday - Friday Daylight hours, rotating start times

     

    As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency.

     

    If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you!

    Key Responsibilities:

    As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

    Patient Navigation & Support:

    + Guide patients through the healthcare system with clear, empathetic communication.

    + Follow up on unresolved patient inquiries to ensure continuity of care.

    + Educate patients on financial responsibilities and connect them with advocacy resources when needed.

    + Administrative & Office Support

    + Perform clerical duties such as scanning medical records, faxing, and managing documentation.

    + Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.

    + Collect copayments and other applicable payments at the time of service.

    + Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.

    Scheduling & Coordination:

    + Schedule follow-up appointments and connect patients with ancillary services at checkout.

    + Confirm and update patient registration information.

    + Verify insurance benefits through online systems or direct communication with carriers.

    Communication & Customer Service:

    + Provide a warm, welcoming greeting to all patients.

    + Promote and assist with registration for the MyUPMC patient portal.

    + Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.

    + Appropriately triage and direct phone calls to clinical staff or other departments.

    + Completion of high school graduate or equivalent is required.

    + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

    + Two years of experience in a medical / billing / fiscal or customer service function is preferred.

    + Knowledge of medical terminology is preferred.

    + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

    + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran