• Guest Services Representative - Patient Relations…

    Queen's Health System (Honolulu, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen’s Medical Center - Manamana and The Queen’s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.

    • In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.

    • In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.

    II. TYPICAL PHYSICAL DEMANDS:

    • Sitting, finger dexterity, seeing, hearing, speaking.

    • Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • High School diploma or equivalent.

    B. EXPERIENCE:

    • Ability to deal effectively with internal and external customers.

    • Ability to communicate effectively in English, both orally and in writing.

    • Knowledge of Microsoft Office applications, i.e. Word and Outlook.

    • Prior customer service experience in a hospital or hospitality setting preferred.

     

    Equal Opportunity Employer/Disability/Vet