• TSSCI Queue Manager

    Insight Global (Arlington, VA)


    Job Description

    An employer is looking for a TSSCI Queue Manager to sit in Rosslyn, VA. This person will join a team of 2 to oversee JIRA-based workflows while driving operational insights through data analytics. This role goes beyond ticket triage, requiring hands-on experience with data pulls, dashboard creation, and trend analysis to identify performance gaps and optimize processes. The ideal candidate will collaborate across teams to streamline queue operations, interpret complex datasets, and deliver actionable recommendations that enhance efficiency and strategic decision-making.

    Compensation:

    $50/hr to $60/hr.

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

     

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Active TSSCI with ability to obtain and maintain a CI Poly

     

    Bachelor’s degree in computer science, Information Systems, Data Analytics, or related field with 4 years of experience (additional years of experience can be used in lieu of a degree)

     

    3+ years of experience in using a tool like JIRA for queue management and data analytics.

     

    Proficiency in Excel or any other data visualization tools (e.g., Tableau, Power BI) to create visuals and data representation of the trends

     

    Strong analytical skills with the ability to interpret data trends and communicate findings effectively

     

    Understanding of ITL ITlL Cert and fundamentals

     

    IAT Level II Certification (Sec+ or equivalent)

     

    Experience in IT operations, support, or systems administration is a plus.

     

    Familiarity with Atlassian Analytics and JIRA Service Management dashboards

     

    Knowledge of predictive modeling and statistical techniques.

     

    Experience working in fast-paced environments with cross-functional teams.