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Job Description

Insight Global is assisting a client in identifying a certified Epic Candence Analyst for a remote opportunity with a growing healthcare system. This Epic Cadence Analyst to lead configuration and optimization of scheduling workflows across our organization. This role focuses on provider schedules, referral management, and enhancing patient self-scheduling through MyChart. The ideal candidate will bring deep expertise in Epic Cadence and a strong understanding of front-end access operations as well as support the system holistically.

Key Responsibilities:

• Configure provider schedules, visit types, decision trees, and referral workflows.

• Manage referral-to-appointment workflows, including authorization and ticket scheduling.

• Support MyChart self-scheduling initiatives, including building decision trees and contributing to Epic’s MyChart Honor Roll program.

• Collaborate with clinical and operational teams to improve scheduling efficiency and patient access.

• Troubleshoot and resolve issues related to Cadence functionality and integrations.

• Participate in system upgrades, testing, and go-live support.

• Document build specifications and maintain workflow documentation.

• Share on-call responsibilities with the revenue cycle team (1 week every 12 weeks).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Epic Cadence Certification

• 5+ years of experience as a Cadence Analyst.

• Proven experience with referral workflows and scheduling configuration.

• Strong documentation and communication skills

• Ability to work independently and manage multiple priorities

• Willingness to travel occasionally for project and team engagement (2-3 times a year) • Bachelor’s degree in a related field (e.g., IT, Healthcare Administration).

• Experience with Epic Welcome and front-end access tools.