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Job Description

An employer is looking for a Senior ServiceNow Developer to sit remote. You will primarily be responsible for aiding the client with the implementation, optimization, enhancement, and support of their Customer Service Management and Field Service Management ServiceNow module. The client has recently completed a partial implementation but is needing to optimize the current environment and complete the full implementation. You will be responsible for building and customizing the application including scripting, coding, and integrations to automate workflows and meet specific business needs. Tasks will include:

• Configuring the platform to meet specific user requirements, including forms, scripts, and user interfaces.

• Build integrations between ServiceNow and Enterprise systems using REST/SOAP APIs, JSON, XML, and Integration Hub

• Automate business processes using scripting and tools like Flow Designer

• Manage user access, roles, groups, and Access Control Lists (ACLs); configure the Configuration Management Database (CMDB); and deploy updates and new releases using Update Sets

• Identify, troubleshoot and resolve technical issues

• Analyze system performance issues, perform root cause analysis, debug scripts, and provide technical support to end-users and administrators

• Create and maintain technical documentation for processes, configurations, and solutions

• Conduct unit testing and support QA & UAT to ensure quality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

7+ years experience in ServiceNow development

Well versed in Customer Service Management and Field Service Management

Experience implementing CSM/ FSM

Proficiency in JavaScript, Glide scripting, HTML, CSS, and APIS/ web services

Experience with web technologies such as HTML, CSS, XML and AJAX

Experience with relational databases and SQL concepts

Familiarity with ITIL frameworks and Agile development methodologies ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA)

Certified Implementation Specialist in CSM/ FSM

HRSD experience