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Job Description

Insight Global is seeking customer service-oriented professionals that have experience from a financial institution where the candidate has worked to solve problems within emails, phone calls, and chatbots.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1+ years of customer service experience in a financial institution

• Experience taking around 20+ inbound calls a day and helping clients find solutions

• Experience writing tickets and solving them

• Must understand chatbots and email chains to help source a strong line of communication