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Deposit Ops Business Service Support Representative

Dupaco Community Credit Union

1 Positions

ID: DEPOS002925

Posted On 11/13/2025

Job Overview

RESPONSIBILITIES

• Provide quality service to members, potential members and coworkers.

• Demonstrate teamwork and professionalism in all interactions with coworkers.

• Promote a professional image of the credit union at all times.

• Provide assistance with Dupaco ACH including set up, balancing, and trouble shooting.

• Provide assistance with Network Deposit including set up, balancing, check review and trouble shooting.

• Provide assistance with Positive Pay including set up, processing and trouble shooting.

• Perform and monitor annual reviews for Dupaco ACH and Network Deposit users.

• Onboard and train all new users of Positive Pay, Dupaco ACH and Network Deposit

• Work with vendors in resolving business service product difficulties or complications

• Work cross functionally with other areas of the credit union relative to Business Services

• Assist members with Direct Deposit, ACH, and Share Draft related questions

• Support all membership calls and emails, branch service requests, and employee questions

• Process daily duties including NSF items, stop payments, error resolution, reports, and working to resolve member account issues

• Process the closure of member share draft accounts and share savings accounts

• Assist members with Share Draft accounts including the Overdraft Privilege Program, collection of negative Share Draft accounts, and account closures

• Process Fresh Start Repayment plans for qualifying members

• Perform necessary maintenance of checking accounts

• Provide assistance with Dupaco’s Bill Pay Service including but not limited to assisting members, research, and balancing

• Serve as a back up to Deposit Operations as needed

• Perform other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent (ex. GED)

• 2+ years deposit operations or other financial related experience, preferred

• Knowledge of Dupaco credit union policies, procedures and regulations; products and services

• Excellent attention to detail and accuracy

• Thorough knowledge of related software, must be adaptable to new technology and be able to operate office equipment

• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, vendors, other financial institutions and other staff members.

• Must be able to prioritize while working on multiple projects at one time and multi task

• Ability, availability and willingness to work flexible/additional hours as demanded by the work load

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Cashier

Customer Service

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

DEPOS002925

\# Positions

1

Start Date

20251113

End Date

20251214

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Dupaco Community Credit Union

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. ItΓÇÖs people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, youΓÇÖll know that your voice is valued and heard. And youΓÇÖll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._