• Clinic Office Manager

    Access Dubuque (Dubuque, IA)


    Clinic Office Manager

    Nurtiva Pelvic Therapy

    1 Positions

    ID: 3

    Posted On 09/05/2025

     

    Refreshed On 11/06/2025

     

    Job Overview

    Lead Client Services & Operations Specialist

    **Nurtiva Pelvic Therapy** is a cash-based clinic providing true one-on-one, 60-minute care. WeΓÇÖre seeking a **take-charge, systems-minded** office manager who loves numbers, spreadsheets, and client-management toolsΓÇöand whoΓÇÖs energized by improving processes. YouΓÇÖll be the operational heartbeat of the clinic: client experience, scheduling and payments, reporting, and smooth day-to-day flow. Cross-training for clinician-directed **shockwave support** is included (training provided).

    Why youΓÇÖll love this role

    + **Own the front-to-back ops:** visible impact on client experience and clinic performance

    + **Make things better:** bring ideas, streamline workflows, build dashboards, tighten SOPs

    + **Close-knit team:** calm, supportive environment with meaningful patient outcomes

    + **Stable schedule + benefits:** full-time hours, PTO, paid holidays

    What youΓÇÖll own

    + **Client services:** primary point of contact; scheduling, reminders, check-out, payments; warm, professional communication

    + **Operations & reporting:** maintain weekly/monthly reports, track KPIs

    + **CRM/EMR & email tools:** attend trainings, implement workflows, templates, and automations; maintain clean data

    + **Website coordination:** package update requests and coordinate with web vendor; basic content QA

    + **Marketing support (light):** capture short videos/photos of clinicians ΓÇ£in actionΓÇ¥ and forward to our social media manager (no posting required)

    + **Clinic organization:** laundry flow, stock/tidy treatment rooms, manage supplies/inventory

    + **Team coordination:** support staff scheduling, ensure coverage, reinforce policies and follow-through

    + **Shockwave cross-training:** provide clinician-directed support during sessions as needed (training/SOPs provided)

    What you bring

    + **Ownership mindset:** proactive, dependable, comfortable taking the lead and proposing improvements

    + **Numbers & tools:** confident with spreadsheets (formulas/pivots a plus), CRM/EMR use, and basic reporting

    + **People skills:** warm client presence, clear communication, steady under pressure

    + **Detail & follow-through:** accurate, timely work; habit of checking the task list/chat and closing loops

    + **Comfort learning clinical support tasks** (clinician-directed shockwave) with training and SOPs

    + **HIPAA awareness** and respect for patient confidentiality

    **Nice-to-haves:** prior healthcare front office experience; basic email-marketing/automation exposure.

    Compensation & schedule

    + **Hourly:** **$18ΓÇô$22** , paid bi-weekly

    + **Benefits:** **PTO + paid holidays** (clinic policy applies)

    + **Schedule:** **MonΓÇôThu 8:15ΓÇô5:00, Fri 8:15ΓÇô2:00**

     

    How to apply

     

    Email **[email protected]** with the subject **ΓÇ£Lead Client Services & Ops ΓÇô Application.ΓÇ¥**

    Include your resume and brief answers (2ΓÇô3 sentences each) to:

    1. A process you improvedΓÇöwhat changed?

    2. A spreadsheet/report you built that helped a team decide or act.

    3. Your comfort level learning clinician-directed shockwave support (with training).

     

    Primary Contact

     

    1755184585405

     

    Leslie Kremer

     

    Owner,

     

    563-503-9282

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    True

     

    True

    Job Details

    Categories

     

    Health Care

     

    Location

     

    Dubuque, IA

     

    Shift

     

    Flexible

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    $18-22 per hour

     

    Benefits

     

    PTO (Paid Time Off)

     

    Paid Holidays

    Qualifications

    Education

    High School/GED

    Experience

    1-2 Years

     

    Company ID

     

    78090

     

    Job REQ #

     

    3

    \# Positions

    1

     

    Start Date

     

    20250905

     

    End Date

     

    20260731

     

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    Nurtiva Pelvic Therapy

     

    About the Company

     

    At Nurtiva Pelvic Therapy, our mission is to nurture whole-person healing by addressing the root causes of dysfunction within the pelvis and entire bodyΓÇöbody, mind, and lifestyle. We walk alongside women and families through every life stage with expert, hands-on care, empowering them to live fully, move freely, and stay connected to what matters most.