• Supervisor Dining Room (Day/Evening Shift)

    Masonicare (Farmington, CT)


    Supervisor Dining Room (DAY/EVENING SHIFT) Job Location: Farmington, Connecticut

     

    Dining Room Supervisor (DAY/EVENING SHIFT)

     

    Masonicare at Middlewoods of Farmington - Farmington, CT

     

    Day & Evening Shift / 15hrs/wk

    Summary of Position:

    Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.

     

    + Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.

    + Maintain proper time-clock procedures to ensure an accurate account of hours worked.

    + Report to work in proper attire to ensure a clean and professional appearance.

    + Adhere to all guidelines and procedures for safe food handling and general sanitation.

    + Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.

    + Wait on tables; taking resident orders, served in a professional manner with the abilityto handlemultiple tasks.

    + Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues.

    + Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.

    + Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.

    + Assist in interviewing and recommending personnel to fill vacant positions.

    + Participate in employee disciplinary matters.

    + Create and maintain schedule for Pond Ridge Dining Services staff.

    + Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.

    + Instruct new waitstaff in appropriate procedures and ensure proper training.

    + Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service.

    + Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.

    + Perform other administrative duties as assigned by Director and/or Assistant Director.

    + Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.

    + Take appropriate procedural steps and make adjustments as necessary following complaints.

    + Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.

    + Maintain a neat appearance; demonstrate professionalism and poise.

    + Reports any safety issues, equipment malfunctions and others to supervisors.

    + Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.

    + Attend all mandatory in-services as required.

    + All other duties as assigned.

     

    Education: High School Diploma or GED

     

    Experience: Some waitstaff and supervisory experience

     

    Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor.

    Physical and Mental Demands:

    Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues.

     

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    Job ID: 14399

     

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