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15613BR

FTE: 0.6

Shift: Monday - Friday, day shift

Compensation: $18.32+

Hours Per Week: 24

Weekends: No

Benefit Eligible

Shift: Monday – Friday, day shift

The Patient Service Representative (PSR) is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. The PSR is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, to provide continuity of patient care within one medical record number that is assigned to each patient. The PSR establishes UnityPoint Health - Meriter clinic billing accounts in Epic, to accurately charge for services that are rendered. The PSR is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff. The PSR interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health - Meriter Clinics. In addition to the registration and insurance verification duties, the PSR is responsible for scheduling all patient appointments in Epic Cadence and answering a multiline phone and triage calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Visit   https://dayinthelife.unitypoint.org/   to hear more from our team members about why UnityPoint Health is a great place to work.

Education:

+ High school diploma or equivalent

Experience:

+ 1-2 years of experience in a hospital or clinic setting

+ 1-2 years in billing, insurance verification, and/or registration

+ 1-2 years in customer service

+ 1-2 years working with health insurance terminology