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Job Description:

Under the direction of the Senior Director of Medical Staff Services, the Market Director of Medical Staff Services (Director) maintains accountability for establishing and executing the strategic direction for Intermountain’s credentialing, privileging, quality, and overall medical staff services operations within Intermountain’s medical staff market region(s). The role focuses on designing and implementing standardized processes, procedures, and structures across Intermountain’s medical staff services operations. The Director is accountable for ensuring compliance with applicable accreditation standards and requirements (TJC, CMS, NCQA, etc.).

The Director position directs the overall operations and administration of the Medical Staff Services in their market region. Develops strategies that support the mission and vision of Intermountain Health. Consults with and advises Medical Staff Leadership and Intermountain Leadership. Oversees departmental activities to ensure quality in conducting, maintaining, and communicating physician credentialing and privileging. Serves as the leading resource of their department and collaborates with others to advance the quality of practitioners and patient safety of the facility, including through OPPE, FPPE, and Peer Review.

Maintains a solid working relationship with medical staff, advanced practice providers, allied health professionals, and collaborating departments within each care site in the market region. The Director leads and manages hospital medical staff coordinators. At hospitals where medical staff responsibilities are managed by persons with multiple roles, the Director is accountable for those persons in the medical staff portion of their role. Responsible for caregiver engagement and following Intermountain’s continuous improvement operating model.

Shift: Monday-Friday 8:00am - 5:00pm

+ Manges departmental operations at multiple hospitals throughout the markets.

+ Facilitates Medical Staff functions.

+ Oversees and coordinates provider services activities across the market region including provision for administrative services to aide in planning and implementation of provider services.

+ Oversees the Credentialing and Privileging Process.

+ Supports and facilitates the development, maintenance, and communication of the bylaws, rules, and policies of the Medical Staff.

+ Ensures compliance with accreditation, regulatory, legal, quality standards and Medical Staff bylaws and regulations.

+ Collaborates with care site physician leaders to develop and maintain an orientation program for practitioners.

+ Oversees Medical Staff quality programs, including medical staff peer review, Ongoing Professional Practice Evaluation (OPPE), Focused Professional Practice Evaluation (FPPE), medical staff issues related to occurrence reports, and patient representative reported medical staff issues.

+ Oversees and helps coordinate the Medical Staff quality program for process improvement, strategic planning, team and project management, and reporting to Medical Staff Leadership with measurable outcomes.

+ Works in conjunction with physician leadership to implement an effective medical staff performance improvement plan.

+ Assures confidentiality of activities as they relate to peer review, performance improvement, risk management and medical legal issues.

+ Participates in care site, regional and system committees relevant to provider services activities and involvement.

+ Organizes work, effectively prioritizes, and sets short- and long-term goals and the strategies to achieve them.

+ Aligns communication, people, processes, and resources to drive success.

+ Works to implement system initiatives and standardization when applicable.

+ Analyzes and manages data.

Minimum Qualifications

Work experience in healthcare or related business field.

Certified Professional Medical Services Management (CPMSM). Will consider allowance of two years to complete. If incumbent does not obtained the certification within two years of employment, they will be removed from the job.

Experience working with credentialing software.

Knowledge of State, Federal, CMS, NCQA and The Joint Commission laws/rules as well as legal knowledge relating to all aspects of credentialing processes, medical staff/hospital affiliations, licensure laws and payer enrollment.

Experience managing a diverse and heavy workload, functioning with minimal supervision, and adapting to frequent interruptions.

Experience using word processing, spreadsheet, database, internet, e-mail, and scheduling.

Effective verbal, written and interpersonal communication skills.

Preferred Qualifications

Bachelor’s Degree in healthcare or related business field.

Master's degree.

Supervisor/management experience in a hospital Medical Staff office.

Ten years of experience in hospital Medical Staff office.

Certification as a Certified Provider Credentialing Specialist (CPCS)

Physical Requirements:

Physical Requirements

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.33 - $68.42

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.