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About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Salesforce Product Manager is responsible for defining, executing, and continuously optimizing the vision, strategy, and roadmap for the organization’s Salesforce ecosystem—including Sales Cloud, Data Cloud, Marketing Cloud, CPQ, and Field Service (FSL). This role serves as the bridge between business stakeholders and technical delivery teams to ensure Salesforce enables seamless customer engagement, scalable business operations, and data-driven decision-making across the enterprise.

Essential Functions

Product Strategy & Roadmap

+ Own the full Salesforce product lifecycle—from ideation, design, and development to launch and ongoing optimization.

+ Define and maintain a unified Salesforce roadmap aligned with enterprise objectives, focusing on customer acquisition, revenue growth, and operational efficiency.

+ Evaluate new Salesforce features, releases, AppExchange solutions, and integration opportunities to extend platform value.

+ Drive standardization and scalability across all Salesforce modules and related tools.

Stakeholder Collaboration

+ Serve as the primary liaison between business units (Sales, Marketing, Operations, Service, and Finance) and technical teams (internal and external).

+ Translate business needs into clear user stories, use cases, and acceptance criteria.

+ Facilitate cross-functional prioritization sessions to align competing needs across multiple business domains.

+ Communicate platform strategy, roadmap updates, and release impacts to key stakeholders and end users.

System Enhancements & Governance

+ Lead implementation, testing, and rollout of new Salesforce features across Sales Cloud, CPQ, FSL, Data Cloud, and Marketing Cloud.

+ Oversee data governance, integration, and security across all Salesforce instances and connected systems.

+ Establish change management protocols, training, and documentation to drive consistent adoption and minimize disruption.

+ Partner with IT and Infra to ensure compliance with data privacy and platform security standards.

Analytics & Continuous Improvement

+ Define and track KPIs to measure CRM adoption, process automation, lead-to-cash efficiency, and service performance.

+ Partner with business teams to improve dashboards and analytics leveraging Salesforce Data Cloud and CRM Analytics.

+ Identify automation and AI-driven opportunities (Einstein, Flow, or Marketing Cloud Journeys) to streamline business processes.

+ Stay current on Salesforce innovations, releases, and best practices to proactively recommend platform improvements.

Qualifications

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degreein Business, Information Systems, Computer Science, or a related field.

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

5

of hands-on Salesforce experience, including configuration, automation (Flows, Process Builder, Apex fundamentals), and reporting.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

+ Proven track record managing Salesforce implementations or acting as system owner/product manager across multiple modules.

+ Strong understanding of:

+ **Sales Cloud:** Lead, Opportunity, and Forecast Management

+ **CPQ:** Pricing, Quoting, and Order Management

+ **Field Service (FSL):** Work Order, Scheduling, and Resource Optimization

+ **Data Cloud:** Data unification, enrichment, and segmentation

+ **Marketing Cloud:** Campaign automation, journey orchestration, and analytics

+ Excellent communication and stakeholder management skills across business and technical teams.

+ Salesforce Certified Administrator, Product Owner, or Advanced Admin Certification.

+ Experience with integrations via MuleSoft, Snaplogic, Informatica, Boomi or similar middleware.

+ Background in SaaS, manufacturing, or field services industries.

+ Familiarity with Agile/Scrum methodologies and tools such as Jira or simialr tools.

+ Strategic mindset with the ability to link CRM capabilities to measurable business outcomes.

+ Strong organizational, prioritization, and multitasking skills.

+ Collaborative, proactive, and comfortable navigating ambiguity in a fast-paced environment.

+ Effective communicator able to translate complex systems concepts for business audiences.

+ Increased Salesforce adoption and user engagement across modules.

+ Improved sales productivity and quote-to-cash cycle times.

+ Enhanced customer insights through unified data and analytics.

+ Reduction in manual workflows through automation and integration.

+ Positive user and stakeholder feedback on system performance and usability.

Physical Requirements

Demand

Frequency

Sit while answering phones or reply to emails

Frequent

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Occasional

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Occasional

Hear sounds and recognize the difference between them

Occasional

See differences between colors, shades and brightness

Occasional

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

Salary Range

$105,600.00 – $158,400.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.