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Description

The Best Teams are Created and Maintained Here.

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for a Quality Assurance Analyst. Can you picture yourself here?

**Hybrid Schedule:** 4 Days Onsite in Blue Bell, PA

No Agency Resumes At This Time

Job Summary

+ The Claims Manager is a key leader in the Risk Management team, responsible for overseeing all claims-related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high-volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees.

Duties and Responsibilities:

+ Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures

+ Oversee the end-to-end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality

+ Monitor and guide Third-Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost-effectiveness

+ Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals

+ Support communication and reporting with excess insurers on significant or catastrophic claims

+ Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity

+ Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use

+ Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes

+ Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies

+ Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders

+ Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments

+ Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost-effectiveness

Education and Experience:

+ Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred.

+ Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation

+ Prior Management experience overseeing a claims team

+ Experience in construction, landscaping, or related industries

+ Demonstrated expertise in large deductible programs, high-volume claim handling, complex/litigated claims, and TPA oversight

+ Proven record of improving workers’ compensation claim outcomes for employees

+ Strong background in change management and process improvement, including improving field-level claim intake processes

+ Excellent communication and leadership skills

+ Advanced organizational and analytical capabilities with strong attention to detail.

+ Bilingual (Spanish)

Physical Demands/Requirements:

+ Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer

+ Position is sedentary; must be able to remain in a stationary position for a majority of the time

+ Operates in an office environment and requires in-person presence

Work Environment:

+ Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in-person presence

_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._

_This job description is subject to change at any time._

**_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._

_It’s Not Just a Team. It’s One BrightView._