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Director of Product Operations – Elsevier Clinical Solutions

About Our Team

Clinical Solutions is positioned to help our customers achieve success. We use evidence-based content to deliver better outcomes for patients across a complex care continuum and diverse spectrum of care for providers and patients. We offer solutions and services that help customers utilize and integrate content. Working to improve professional practice, reduce care variability and engage patients. Promoting a culture of quality, safety and satisfaction. Optimizing care delivery, patient experience and financial outcomes.

About the Role

Elsevier is seeking a Director of Product Operations to lead the Product Excellence team within Clinical Solutions Business. This is a strategic leadership role focused on empowering product execution, scaling operational effectiveness, and driving excellence across the product organization.

You will serve as a key partner to Product leadership, helping shape how we plan, build, and deliver products. This role blends strategic thinking with practical execution—driving alignment, enabling transformation, and embedding best practices that elevate how product teams operate. We’re looking for a high-capacity leader who can manage multiple complex initiatives, prioritize effectively, and thrive in a fast-paced, matrixed environment.

Responsibilities

Strategic Leadership & Operational Excellence

+ Partnering with the SVP of Product to define and execute strategic initiatives across Clinical Solutions.

+ Partnering with Product and Engineering leadership to design, refine, and evolve the Clinical Solutions operating model, ensuring clarity in roles, decision-making structures, and execution rhythms.

+ Identifying and prioritize opportunities to enhance product development effectiveness, efficiency, and team performance.

+ Leading organizational change initiatives that embed best practices, modern methodologies, and operational frameworks.

+ Driving continuous improvement by integrating emerging technologies—including AI, analytics, and automation—to accelerate product delivery.

+ Overseeing the Beta Management program, ensuring customer feedback is systematically captured and applied to product evolution.

+ Maintaining and optimize the systems, processes, and tools that support product planning, delivery, and measurement.

Team Leadership

+ Building, mentoring, and leading the Product Excellence team to deliver high-impact outcomes.

+ Fostering a culture of accountability, transparency, and continuous improvement.

+ Coaching product managers and operational leaders to strengthen execution and operational rigor across teams.

+ Driving adoption of standardized practices, frameworks, and performance metrics that scale with organizational growth.

+ Championing knowledge-sharing and enablement initiatives that deepen product and feature understanding across the business.

Cross-Functional Collaboration & Stakeholder Management

+ Serving as a bridge between product strategy and execution, ensuring alignment across Product, Engineering, Marketing, Sales, and other key functions.

+ Facilitating leadership communication and planning processes, including quarterly business reviews, strategic offsites, and operating rhythm sessions.

+ Building trusted relationships with senior stakeholders, influencing outcomes and driving collaboration across the organization.

Process & Performance Management

+ Standardizing and optimizing product development processes across the full product lifecycle.

+ Defining, tracking, and reporting on key operational and product performance metrics.

+ Creating closed-loop feedback mechanisms to capture insights and drive engagement across teams.

+ Managing and optimizing the product management tool stack, ensuring consistency, adoption, and measurable impact.

Requirements

+ Have 7–10+ years of product management or product operations experience, including 5+ years in a leadership capacity.

+ Display a proven track record of leading cross-functional initiatives and operational transformation in complex organizations.

+ Have a deep understanding of modern product management practices, frameworks, and lifecycle models.

+ Have exceptional strategic thinking and analytical problem-solving abilities.

+ Display exceptional organizational and prioritization skills, with the capacity to manage multiple high-impact initiatives concurrently.

+ Have excellent communication skills, with the ability to translate complex concepts for executive and cross-functional audiences.

+ Demonstrated ability to influence and drive alignment among senior stakeholders.

Valued Requirements

+ Have a background in product operations or business operations within enterprise SaaS or high-growth technology organizations.

+ Experience implementing organizational change and operating model improvements.

+ Have proficiency with tools such as Aha!, Jira, and analytics platforms.

+ Experience leading geographically distributed teams in a matrixed environment.

+ Are familiar with applying AI and automation to enhance operational workflows.

This job is eligible for an annual incentive bonus.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.