"Alerted.org

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Custom Order Specialist is responsible for processing custom orders, following them through to shipment and invoicing, ensuring accuracy and proficiency throughout the order entry process.

This position reports to the Senior Customer Service Manager and is part of the Commercial Operations Team located in Marlborough, MA and will be an on-site role.

What you will do:

+ Process custom orders and handle them in line with company policy and systems, following through to shipment, ensuring a quality of service. This primarily includes, but is not limited to, milestone payment orders, pre-payment processing, customized bioprocess solutions (CBS), FastTrak, Enterprise, VanRx, BPS, PASS and free of charge approved orders.

+ Ensure billings are completed appropriately in line with Cytiva’s revenues recognition policies as well as in line with each unique milestone contract’s payment terms.

+ Meet with Enterprise Project Managers on a regular basis to support their order-to-remittance questions and take actions as required on open project orders.

+ Work closely with FastTrak training teams to bill projects based on each customer’s contract terms, as well as an understanding of basic finance and billing practices.

+ Build a culture of continuous improvement, leveraging DBS tools to identify process gaps and implement preventive measures in the complex specialty order process.

Who you are:

+ High School Diploma or GED with at least 2 years in customer service and/or order management

+ Proficiency in using Oracle systems for order entry processing and proven experience in complex order management and issue resolution

+ Strong analytical skills, attention to detail and ability to manage multiple tasks effectively

It would be a plus if you also possess previous experience in:

+ Bachelor’s Degree

+ Proficiency in various systems including Microsoft Office, SFDC, Excel, Power BI

+ Excellent verbal and written communication skills with the ability to work independently and with other functions

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $63,000 - $70,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected] .