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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Data Centre Operations is a management role, responsible for coordinating and supervising the day-to-day operations of the data center operations for key customers. Ensuring all technology elements in rack from procurement, break-fix and installations are all taken care of.

This management role collaborates with cross-functional teams to drive projects, manage resources, and implement strategies for optimizing performance and maintaining uptime in the client's data center environment.

Travel required: 25-30%

Primary Location: Newtown Square, PA

Key Responsibilities:

+ Manages a multi-disciplinary team to ensure business continuity of critical business center infrastructure.

+ Manages all in-rack responsibilities including, IMAC-D's, Break-Fixes and logistics support.

+ Builds and supports vendor managed relationships for all delivery use cases.

+ Manages the implementation of continuous improvement initiatives to accomplish design intent, meet competitive landscape, and reduce cost.

+ Researches new products, systems, and materials.

+ Be an advisor to the Senior team to ensure deliverables meet company strategic goals.

+ Ensures quality assurance checks of deliverables are conducted.

+ Works with external suppliers as required aligning their activity with the organizations strategic goals for developing and operating cost effective, highly efficient, and reliable Data Centers.

+ Guides on troubleshooting advice including supporting Root Cause Analysis (RCA) and Corrective Action (CA) for problems affecting efficient and resilient site operations.

Knowledge and Attributes:

+ 3-8 years of experience in Data center operations

+ Advanced knowledge and experience in field service dispatch.

+ Advanced knowledge of at least one engineering domain ideally within a data center or similar environment.

+ Advanced knowledge of various mission critical topologies.

+ Advanced ability to lead and manage a team providing support across the data center.

+ Must be detail oriented with excellent written and verbal communication skills.

+ Ability to work effectively in a team environment both virtual and in person.

+ Ability to interact with individuals and groups both internally and externally.

+ Advanced problem-solving skills coupled with excellent organizational and time management skills.

+ Organized and able to set priorities and meet deadlines and budgets.

Academic Qualifications and Certifications:

+ Bachelor’s degree in relevant engineering discipline.

+ Professional Engineering license achievement preferred.

Required experience:

+ Advanced experience managing multi discipline engineering teams within a business-critical environment

Workplace type** **:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ([email protected]) .