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Strategic Account Director

The Strategic Account Director, Life Sciences, is responsible for developing a strategic account plan to address and solve the client’s key challenges and business objectives. This role will define long-term goals for assigned accounts, build key customer relationships, identify business opportunities, and lead strategic discussions. The Account Director will also coordinate customer participation in industry-specific seminars and roundtables, engage subject matter experts and vendor partners to architect solutions, and ensure profitable revenue growth, service expansion, and overall account retention.

Key Responsibilities

Strategic Thought Leadership

+ Serve as an industry subject matter expert by facilitating strategic planning discussions with customers and participating in industry seminars.

+ Share and apply best practices with prospective customers and peer Account Directors.

+ Lead quarterly reviews and annual strategy sessions with appropriate subject matter experts.

Research and Networking

+ Prepare targeted questions to uncover key challenges and opportunities for value-added solutions.

+ Connect customer requirements to industry trends and extract priorities from financials.

+ Collaborate with the Digital Solutions Center to address portfolio gaps and achieve client outcomes.

Account Development

+ Build strong relationships at all organizational levels to ensure account growth.

+ Identify key business owners and understand their objectives relative to overall account goals.

+ Present relevant content and updates to department heads on account activities.

Portfolio Expertise

+ Confidently articulate successful solution integrations.

+ Share best practices internally and externally through summaries and press releases.

+ Secure customer references and maintain relevant industry certifications.

Revenue Growth

+ Achieve annual revenue and profit targets with a focus on long-term growth.

+ Develop robust business plans, including 1-year and 3-to-5-year strategic roadmaps.

Qualifications

+ Bachelor’s degree or equivalent experience.

+ Industry-specific certifications preferred.

+ 5+ years of experience in Life Sciences and Pharmaceuticals.

+ 10+ years of successful sales experience.

+ Experience working with executive leaders in Fortune 1000 companies.

+ Proven track record in growing services.

Skills and Abilities

+ Business maturity and executive presence.

+ Strong follow-up and negotiation skills.

+ Active ownership of self-development.

+ Industry expertise and collaboration skills.

+ Excellent verbal, written, and presentation communication skills.

+ Ability to provide creative ideas and proactive solutions.

+ Proven ability to build and maintain professional relationships.

+ Understanding of solution design processes and technology applications within the industry.

Working Conditions

+ Office environment with standard conditions.

+ Minimal physical effort; primarily sedentary work.

+ Travel required (approximately 60%, including overnight).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.