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Senior Site Manager, MS Site Management

This Position Offers $500 sign on bonus for new Ricoh members!

Position Profile

Accountable for daily operations of a medium to large team that may include a complex site and/or multiple sites. Ensures contract compliance for services including, but not limited to: **Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services t** hrough SLA results and client feedback. Responsible for talent acquisition and management, including recruiting, hiring, onboarding, employee retention, training & development, succession planning, and performance management.

Job Duties and Responsibilities

+ Manage daily operations of a medium-large site and a medium-large team of direct reports.

+ Prioritize complex projects while effectively managing multiple and competing priorities.

+ Foster an inclusive, high-performing team environment to meet SLA objectives.

+ Demonstrate expert knowledge of Ricoh products and offerings; provide strategic and tactical insights.

+ Improve operational quality using Ricoh Service Excellence tools.

+ Oversee staffing and performance management of site personnel and Field Service Representatives.

+ Maintain a customer-focused environment through feedback and satisfaction surveys.

+ Ensure compliance with audit and deadline standards using best practices.

+ Promote effective recruiting and selection processes to attract and hire talent.

+ Motivate employees and recognize accomplishments through Ricoh Recognition programs.

+ Identify high performers for succession planning; manage retention and counseling.

+ Develop staff through Individual Development Plans, succession planning, and mentorship.

+ Focus on business retention, customer service, team performance, and profitable growth.

+ Lead and manage team through all phases of Change Management.

+ Conduct root cause analysis and implement solutions for operational effectiveness.

+ Identify gaps in service delivery and adjust processes within client or Ricoh frameworks.

+ Resolve issues related to pricing, orders, and invoicing in collaboration with Sales.

+ Maintain formal customer contact daily and as needed.

+ Communicate job expectations clearly; train, coach, and evaluate staff for quality and efficiency.

+ Act as a consultant to improve customer business processes through workflow enhancements.

+ Collaborate with leaders, team members, and customers to implement solutions.

+ Suggest, develop, and implement process improvements for quality and productivity.

+ Complete Monthly Operations Review, site reports, and other required documentation.

+ Create and deliver site reporting, customer presentations, and business reviews.

+ Perform other duties as assigned.

Qualifications

+ High School Diploma or GED required.

+ 5+ years of related work experience (B2B and/or technical).

+ 2+ years of managerial experience strongly preferred.

+ 5+ years of customer-facing experience required.

+ Strong knowledge and understanding of technology.

+ Proficiency in Office 360.

Knowledge, Skills, and Abilities

+ Strategic facilitation of complex issues.

+ Ability to present to large groups.

+ Strong problem-solving skills.

+ Managerial courage and expert customer service skills.

+ Technical aptitude.

+ Excellent written and verbal communication skills.

Working Conditions

+ Office environment with standard lighting, ventilation, and noise levels.

+ Ability to interpret and apply complex material and data.

+ Physical effort may include standing, walking, bending, reaching, and lifting up to 50 lbs.

+ Moderate dexterity for regular use of tools and equipment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.