• Monitor Recovery Representative

    Adecco US, Inc. (Houston, TX)


    The Monitor Recovery Representative (MRR) is responsible for addressing patient and internal customer inquiries via phone and email. This role involves both outbound and inbound calls, with a focus on contacting patients whose studies are complete and ensuring the return of company equipment.

    Position Responsibilities

    + Make outbound calls to retrieve company equipment by due dates

    + Receive inbound calls regarding due-date procedures

    + Perform 7-day, 15-day, and 30-day audits to recover company equipment

    + Generate and send recovery letters; request invoices through the billing department

    + Understand and follow up on patient inquiries, requests, and complaints

    + Provide knowledgeable, efficient, and positive customer service

    + Share relevant information with coworkers and support team collaboration

    + Demonstrate willingness to learn from others and value team input

    + Align behavior with the organization’s needs, priorities, and goals

    + Interact professionally and sensitively with patients and internal teams

    + Perform other duties as assigned

    Preferred Qualifications

    + Strong communication skills with the ability to speak clearly and professionally

    + Experience operating a multi-line telephone system

    + Skill in conflict resolution and handling difficult conversations

    + Ability to hear a range of tones for call-related tasks

    + Professional and courteous phone demeanor

    + Accurate typing and strong data-entry skills

    + Ability to work independently with minimal supervision

    + Strong time-management skills with the ability to prioritize and meet deadlines

    + Availability to work between 7:00 AM and 7:00 PM, as needed

    + Bilingual skills are a plus

    + Ability to handle high-volume work in a fast-paced environment

    **Pay Details:** $15.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.