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MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **Customer Service Specialist** in the **Bowling Green, Kentucky** area to support our fast-growing **Voice (MSS)** division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

+ Serve as the first point of contact for customers by answering calls, responding to emails, and assisting walk-in visitors to ensure a positive experience.

+ Direct inquiries to the appropriate team member for timely resolution and maintain accurate communication records.

+ Process and manage service orders, including coordinating repair workflows and updating tickets to keep operations organized.

+ Prepare and ship customer orders and repair items accurately and on schedule, ensuring compliance with shipping standards.

+ Review incoming inventory, classify items based on status, and maintain organized stock for efficient order fulfillment.

+ Conduct periodic inventory checks to ensure accuracy and accountability.

+ Generate and distribute invoices promptly, monitor payment status, and update accounts receivable records.

+ Assist with collections by following up on past-due accounts and processing incoming payments securely.

+ Additional duties may be assigned.

WHAT YOU WILL BRING TO THE TEAM:

+ 1–3 years of experience in customer service, operations, or a related field such as shipping/receiving, inventory management, or billing/accounts receivable.

+ Proficiency in Microsoft Office Suite; experience with ERP systems is a plus.

+ Strong organizational skills and ability to manage multiple priorities effectively.

+ Excellent communication skills for interacting with customers and internal teams.

+ High attention to detail and accuracy in documentation and processes.

+ Ability to work independently and adapt in a fast-paced environment.

+ Professional integrity and a collaborative mindset.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires employees to work indoors.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 30 pounds, and frequently position self to maintain computers or other equipment as needed.

This role requires regular on-site presence at the MCA Bowling Green, KY facility, to provide operational support for both company and customer needs. The position is scheduled Monday through Friday during standard business hours.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

_NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified._ _Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._

_Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”_

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