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Job Title: Senior Computing TechnicianJob Description

The Senior Computing Technician is responsible for providing frontline technical support to internal end users, ensuring continuity of services within a regulated biorepository and laboratory environment. This role manages the intake, triage, and resolution of user support requests while executing documented processes for account provisioning, equipment lifecycle, and compliance-based activities.

Responsibilities

+ Serve as the first point of contact for related issues and service requests.

+ Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, VPN access, label printers, barcode scanners, and standard enterprise tools.

+ Maintain accurate and timely updates in the JIRA ticketing system for all user interactions.

+ Provide remote support using tools such as Datto RMM.

+ Execute onboarding and offboarding procedures for employees, including account creation/deactivation, hardware provisioning, mobile phone setup, and access configurations.

+ Ensure all access is granted or removed according to approved change control processes.

+ Adhere to existing SOPs and work instructions; draft new procedures where documentation is lacking.

+ Participate in annual user account audits and support audit preparations.

+ Manage inventory, including tracking, labeling, and stock replenishment.

+ Assist with terminal service access and basic configuration of LIMS access endpoints.

+ Coordinate with system administrators when escalation is necessary.

Essential Skills

+ Proficiency with Windows 10/11, Active Directory, Microsoft 365, and common enterprise applications.

+ Experience with Datto RMM, Intune, JIRA, and Adobe DC tools.

+ Knowledge of user provisioning processes and asset lifecycle management.

+ Strong problem-solving and communication skills.

+ Ability to work independently and follow documented procedures.

+ Customer-focused, with the professionalism required in a regulated environment.

Additional Skills & Qualifications

+ Associate's degree or a related field, or equivalent professional experience.

+ 3–5 years of Lab Ops or helpdesk or desktop support experience.

+ Life sciences or regulated industry experience preferred but not required.

+ Onsite presence required; limited remote flexibility for illness or extenuating circumstances.

+ Occasional off-hours support for critical needs.

+ Must be able to lift and move equipment (up to 40 lbs).

Work Environment

The role requires a standard schedule from Monday to Friday, 8:00 AM to 4:30 PM. The position is 100% onsite in Piscataway. Occasional weekend work may be necessary for special projects but is rare. There is no travel required for this position. The technician will work within a team of three people.

Job Type & Location

This is a Contract position based out of Piscataway, NJ.

Pay and Benefits

The pay range for this position is $40.00 - $41.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Piscataway,NJ.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.