"Alerted.org

Job Title: Post Market Surveillance Specialist

Job Description

As a Post Market Surveillance Specialist, you will play a crucial role in maintaining complete complaint files by updating the product report database with new information and documentation from both field personnel and Engineering. You will be responsible for ensuring regulatory and compliance requirements related to the complaint system process are fulfilled. This position requires computer and telephone-based work for extended periods in an office environment and may require coverage on occasional company holidays.

Responsibilities

+ Maintain complete complaint files by updating the product report database with new information and documentation.

+ Communicate effectively with field personnel to ensure complaints are handled efficiently and effectively.

+ Document product and therapy-related field reports within prescribed timelines and provide necessary documents required to complete investigations.

+ Complete training requirements and competency confirmations within the required timeline.

+ Comply with applicable quality system procedures/policies and suggest continuous process improvements.

+ Facilitate the product return process, document return dates, and disposition status.

+ Lead product report and patient follow-up activities, document results, and run basic complaint handling reports.

+ Compile data for regulatory reports as needed and compose written communications to physicians and end-use customers.

+ Train team members on the complaint handling process and system.

Essential Skills

+ At least 2 years of experience in complaint or regulatory handling.

+ Understanding of FDA/ISO certified environments.

+ Proficiency in medical device terminology.

+ Experience with complaint analysis and documentation review.

Additional Skills & Qualifications

+ Ability to document and evaluate new product reports in accordance with required timelines.

+ Capability to lead investigations and provide product kits to field personnel.

+ Experience in record keeping and document control.

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.